No response after their system messed up the loan term

I sent the following email to wonga on the 5th and no one has gotten back to me.

Good day

I am a frustrated customer. On 1st July I app**** for a loan of R6000 for a 30 days period which I received the same day. I received an sms this morning telling me that Wonga was unable to collect my payment and will try within 3 days. Just after getting that sms I went to my emails and saw an email sent to me on 2nd stating the payment would be taken today which was only sent to me after I had received the money. I noticed that I received 3 emails dated the 2nds from Wonga which was after the money had been paid into my account.

I called in this morning and spoke to an agent by the name of Amanda, explained my situation with her and she told me that nothing can be done as the money had already been paid into my account and that before the money came in I would have received docs confirming the payment date and so forth, she advised that that fees would be added into my account and that wonga would try taking the money within 3 days and again within 14 days and that the account would be sent to debt collectors. I mean if I had noticed the 1st email on the 2nd it would still be after the money had been paid into my account and also why would I receive another email stating I still need to send payslips which I had sent about 24hrs ago and received the payment. and why would i receive an email that the application has been approved only after about 20+ hours after I had received the payment. It is the 1st time I have experienced this with wonga and clearly something was wrong with your system and I need answers. I can't just accept this.I mean this wasnt my 1st time doing an online application and how on earth would I take a loan of that amount for a period of 4 days. I have attached all 3 emails which contradict each other according to my understanding.Can someone please call me back .