Item: Wonga
Rating: 1
Author: Thakgalo S

Wonga's replyOfficial

06 May 2025, 08:07

Hi Thakgalo,

Thank-you for your review.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please kindly bear with us while we look into your account.
We will provide feedback shortly

Thanks,
The Wonga Team

Wonga's reply06 May 2025, 08:07

Official

Hi Thakgalo,

Thank-you for your review.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please kindly bear with us while we look into your account.
We will provide feedback shortly

Thanks,
The Wonga Team

TS

Thakgalo S's updateReviewer Update

06 May 2025, 09:04

Thanks for the response, it's been 4 months now trying to get Wonga to take responsibility and investigate my issue. Please provide an estimated resolution time for issues similar to mine so that I know when to follow-up.

TS

Thakgalo S's update06 May 2025, 09:04

Reviewer Update

Thanks for the response, it's been 4 months now trying to get Wonga to take responsibility and investigate my issue. Please provide an estimated resolution time for issues similar to mine so that I know when to follow-up.

Wonga's replyOfficial

07 May 2025, 10:26

Hi Thakgalo

Thank-you for your patience while we investigated your account.

We have sent a request to Nimble informing them that your loan was settled on the 17 July 2024
We have also sent a request for your credit profile to be updated

Please allow 5 working days for the updates to be visible before checking your credit profile again

We hope this helps to resolve your query

Thanks
The Wonga Team

Wonga's reply07 May 2025, 10:26

Official

Hi Thakgalo

Thank-you for your patience while we investigated your account.

We have sent a request to Nimble informing them that your loan was settled on the 17 July 2024
We have also sent a request for your credit profile to be updated

Please allow 5 working days for the updates to be visible before checking your credit profile again

We hope this helps to resolve your query

Thanks
The Wonga Team

TS

Thakgalo S's updateReviewer Update

07 May 2025, 10:53

Please share case or reference number that I can use to query this issue going forward.

TS

Thakgalo S's update07 May 2025, 10:53

Reviewer Update

Please share case or reference number that I can use to query this issue going forward.

Wonga's replyOfficial

07 May 2025, 13:27

Hi Thakgalo

Your Manual Credit Record Amendment was successfully submitted.

Please take note of the following reference: WO***

***

Thanks
The Wonga Team

Wonga's reply07 May 2025, 13:27

Official

Hi Thakgalo

Your Manual Credit Record Amendment was successfully submitted.

Please take note of the following reference: WO***

***

Thanks
The Wonga Team

TS

Thakgalo S's updateReviewer Update

07 May 2025, 13:55

Thanks, I will give a positive review once I can confirm that my issue was indeed resolved.

TS

Thakgalo S's update07 May 2025, 13:55

Reviewer Update

Thanks, I will give a positive review once I can confirm that my issue was indeed resolved.

Wonga's replyOfficial

07 May 2025, 13:58

Thank-you Thakgalo, we would appreciate the positive feedback

Thanks
The wonga team

Wonga's reply07 May 2025, 13:58

Official

Thank-you Thakgalo, we would appreciate the positive feedback

Thanks
The wonga team

TS

Thakgalo S's updateReviewer Update

15 May 2025, 08:18

Hi Wonga,

It has now been 9 days (7 business days), which is 2 days beyond the prescribed 5-day timeframe, yet there are still no updates on my credit profile. While I understand that corrections at the credit bureau may take time, I don’t understand why my account has not been updated in your own database. My paid-up letter has still not been reinstated, and my statement remains unchanged.

Additionally, Nimble Group still believes I have an outstanding balance on my Wonga loan, further complicating matters. Why is this process taking so long? What is causing the delay? Updating internal records should not take more than 24 hours, yet I am still waiting for resolution.

Please provide an explanation and ensure my account is corrected without further delay.

TS

Thakgalo S's update15 May 2025, 08:18

Reviewer Update

Hi Wonga,

It has now been 9 days (7 business days), which is 2 days beyond the prescribed 5-day timeframe, yet there are still no updates on my credit profile. While I understand that corrections at the credit bureau may take time, I don’t understand why my account has not been updated in your own database. My paid-up letter has still not been reinstated, and my statement remains unchanged.

Additionally, Nimble Group still believes I have an outstanding balance on my Wonga loan, further complicating matters. Why is this process taking so long? What is causing the delay? Updating internal records should not take more than 24 hours, yet I am still waiting for resolution.

Please provide an explanation and ensure my account is corrected without further delay.

TS

Thakgalo S's updateReviewer Update

15 May 2025, 18:32

Thanks, please let me know the outcome of the investigation.
Currently, when I enquire my id on their system. I get the following info indicating that my account is still open:

1. Matter Number: 86WO514
Account Number: ***
Client Name: Wonga
Product: Wonga Loan
Balance: 579.70
Last Payment Date: N/A
Last Payment Amount: N/A
Status: Account Open

TS

Thakgalo S's update15 May 2025, 18:32

Reviewer Update

Thanks, please let me know the outcome of the investigation.
Currently, when I enquire my id on their system. I get the following info indicating that my account is still open:

1. Matter Number: 86WO514
Account Number: ***
Client Name: Wonga
Product: Wonga Loan
Balance: 579.70
Last Payment Date: N/A
Last Payment Amount: N/A
Status: Account Open

Wonga's replyOfficial

19 May 2025, 12:49

Hi Thakgalo

Please kindly download an official credit record report document showing this information and email it to ***
We have it urgently updated

Thanks
The Wonga Team

Wonga's reply19 May 2025, 12:49

Official

Hi Thakgalo

Please kindly download an official credit record report document showing this information and email it to ***
We have it urgently updated

Thanks
The Wonga Team

TS

Thakgalo S's updateReviewer Update

19 May 2025, 13:39

Hi, the email address you shared is masked. Please share it privately.

TS

Thakgalo S's update19 May 2025, 13:39

Reviewer Update

Hi, the email address you shared is masked. Please share it privately.

TS

Thakgalo S's updateReviewer Update

20 May 2025, 22:02

Thanks you, my credit profile is now cleared.

TS

Thakgalo S's update20 May 2025, 22:02

Reviewer Update

Thanks you, my credit profile is now cleared.

Wonga's replyOfficial

21 May 2025, 09:27

Hi Thakgalo

Thank-you for confirming the update
We are happy we could help

Thanks
The Wonga Team

Wonga's reply21 May 2025, 09:27

Official

Hi Thakgalo

Thank-you for confirming the update
We are happy we could help

Thanks
The Wonga Team

No respect for customer