Item: Wonga
Rating: 1
Author: natasha O'Riley

Wonga's replyOfficial

01 Mar 2022, 07:43

Hi Natasha,

We apologize for any inconvenience caused.

We can confirm that our contact center is experiencing very high volumes.

How can we assist you?

The Wonga Team.

Best regards,

Wonga's reply01 Mar 2022, 07:43

Official

Hi Natasha,

We apologize for any inconvenience caused.

We can confirm that our contact center is experiencing very high volumes.

How can we assist you?

The Wonga Team.

Best regards,

nO

natasha O'Riley's updateReviewer Update

01 Mar 2022, 07:46

I received an email that im pre approved for r6400 from wonga.
When i enter the amount i want pkus the months it takes me to my profile, and no other options from there.

nO

natasha O'Riley's update01 Mar 2022, 07:46

Reviewer Update

I received an email that im pre approved for r6400 from wonga.
When i enter the amount i want pkus the months it takes me to my profile, and no other options from there.

Wonga's replyOfficial

01 Mar 2022, 08:44

Hi Natasha,

Thank you for your response.

We have viewed what transpired on your account and we can confirm that you already have an existing loan.

As a responsible lender we want to make sure that you will be able to repay us on time,

without adding any extra financial stress.

For this reason, we only grant our customers one short term loan at a time.

Once you have successfully repaid your loan you are very welcome to apply for another one

however, we can never guarantee you will be approved.

Thank you for your patience.

The Wonga Team.

Best regards,

Wonga's reply01 Mar 2022, 08:44

Official

Hi Natasha,

Thank you for your response.

We have viewed what transpired on your account and we can confirm that you already have an existing loan.

As a responsible lender we want to make sure that you will be able to repay us on time,

without adding any extra financial stress.

For this reason, we only grant our customers one short term loan at a time.

Once you have successfully repaid your loan you are very welcome to apply for another one

however, we can never guarantee you will be approved.

Thank you for your patience.

The Wonga Team.

Best regards,

nO

natasha O'Riley's updateReviewer Update

01 Mar 2022, 08:46

Then why did i get the email about the pre approval

nO

natasha O'Riley's update01 Mar 2022, 08:46

Reviewer Update

Then why did i get the email about the pre approval

Wonga's replyOfficial

01 Mar 2022, 09:11

Hi Natasha,

Thank you for your response.

Firstly, the email you received was a system generated email.

The email is advising you that should you go ahead and re-apply after your loan has been paid in full,

you loan amount or term went up.

So when your loan has been paid in full,

you can check if your trust rating with Wonga has increased.

Thank you for your patience.

The Wonga Team.

Best regards,

Wonga's reply01 Mar 2022, 09:11

Official

Hi Natasha,

Thank you for your response.

Firstly, the email you received was a system generated email.

The email is advising you that should you go ahead and re-apply after your loan has been paid in full,

you loan amount or term went up.

So when your loan has been paid in full,

you can check if your trust rating with Wonga has increased.

Thank you for your patience.

The Wonga Team.

Best regards,

nO

natasha O'Riley's updateReviewer Update

07 Mar 2022, 07:47

Good day, on saterday i logged in to my account and repayd via eft with ozow, so this morning on log in the amount paid thru ozow is less then what my account stated this morning???

nO

natasha O'Riley's update07 Mar 2022, 07:47

Reviewer Update

Good day, on saterday i logged in to my account and repayd via eft with ozow, so this morning on log in the amount paid thru ozow is less then what my account stated this morning???

Wonga's replyOfficial

07 Mar 2022, 14:06

Hi Natasha,

Thank you for your response.

Please refer to the new hello peter message.

Thank you for your patience.

The Wonga Team.

Best regards,

Wonga's reply07 Mar 2022, 14:06

Official

Hi Natasha,

Thank you for your response.

Please refer to the new hello peter message.

Thank you for your patience.

The Wonga Team.

Best regards,

No reply from wonga