No reply // Account not updated
I fell behind with a payment and Wonga handed the account to HTN Attorneys and I made an arrangement and paid via the link HTN sent - more than a week later my account still reflects in arrears and after numerous emails Wonga & HTN don't reply. They called and emailed every day when I was in arrears but now that payment has been made & I need them to update my account I hear nothing from them.
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Wonga's replyOfficial
13 Oct 2022, 12:15Hi Leandi,
We humbly apologize for the inconvenience caused.
We've reviewed what has transpired on your account and can confirm that you've missed an installment
in September thus your account still reflecting in arrears.
We can confirm that there were 2 payments made in October however,
there was an outstanding amount of R0.60.
As per your loan agreement,
the your full installment has to be paid in order for your account to be updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We've reviewed what has transpired on your account and can confirm that you've missed an installment
in September thus your account still reflecting in arrears.
We can confirm that there were 2 payments made in October however,
there was an outstanding amount of R0.60.
As per your loan agreement,
the your full installment has to be paid in order for your account to be updated.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply13 Oct 2022, 12:15
Official
Hi Leandi,
We humbly apologize for the inconvenience caused.
We've reviewed what has transpired on your account and can confirm that you've missed an installment
in September thus your account still reflecting in arrears.
We can confirm that there were 2 payments made in October however,
there was an outstanding amount of R0.60.
As per your loan agreement,
the your full installment has to be paid in order for your account to be updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We've reviewed what has transpired on your account and can confirm that you've missed an installment
in September thus your account still reflecting in arrears.
We can confirm that there were 2 payments made in October however,
there was an outstanding amount of R0.60.
As per your loan agreement,
the your full installment has to be paid in order for your account to be updated.
Thank you for your patience.
The Wonga Team.
Best regards,