1 reviews | Active since Dec 2014
NO REFUND!! In 35 days, 840 hours... Terrible
Wonga makes more damage in peoples lives then helping people out.<br> I made a manual payment to pay off a loan taken with Wonga in the week of 13 July 2015. I sent through proof of payment every day after making payment and not getting any response. On 31 July they deducted from my bank account. I made numerous emails and calls after deduction for a refund. I always just received an automated response. I made a point of it to email my request every day until I received a response. The first response came on 25 August. 25 DAYS LATER. Their response is to refund within 48 business hours! Today is DAY 6, 144 business hours passed AND I HAVE STILL NOT RECEIVED A REFUND. I am keeping the gentleman who is floor supervisor whom I spoke to today to his word. Otherwise (as promised) this WILL end in a court case.
Dear Veruschka,
Thanks for your message! I have forwarded your note for urgent attention to the customer services team. Apologies for the negative experience. I will ensure this is resolved asap.
Regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Veruschka,
Thanks for your message! I have forwarded your note for urgent attention to the customer services team. Apologies for the negative experience. I will ensure this is resolved asap.
Regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
