Hellopeter
Share Your Experience
PN
Prathna N

1 reviews | Active since Jun 2016

07 Oct 2022, 14:11

No paid up letter

My Wnga account was paid up in 2016, I have not received a paid up letter from Wonga, I am trying to call them- no answer, I sent emails, no response, I will report this to the NCR is I do not get a response by COB today, I have the right to this paid up letter to clear my name,

0
Replies (3)
Wonga
Wonga's reply10 Oct 2022, 08:43
Official
Hi Prathna,

We humbly apologize for the inconvenience caused and can confirm that 

our contact center is experiencing very high volumes. 

We have attempted to review your account and there is no live or active loan on your profile.

Please provide us with the loan reference number for your account and we will action your request as soon as possible.

Kind regards.

The Wonga Team.
PN
Prathna N's update10 Oct 2022, 14:16
Reviewer Update
Dear Wonga
I finally managed to get through to your call centre, they said that there is an amount outstanding on my account and they will send the amount and details soon. After this is paid, they will send the paid up letter. The account is over 6 years old and I wanted to fin out the exact amount owing and if a settlement discount is available. Please advise, my ID number is ***, name Brenavin Naidoo, wonga account number: WON***/LA298940
Wonga
Wonga's reply11 Oct 2022, 09:54
Official
Hi Brenavin, 

Thank you for your response.

We can confirm that an email has been sent with your amount

as well as the banking details.

Please forward your proof of payment to ***.

Once your loan has been paid in full, we will gladly assist you with a paid-up letter.

Thank you for your patience.

The Wonga Team.