nM
ntebo M

1 reviews | Active since Oct 2013

15 Jun 2016, 07:59

No help on repayment plan request

<p>I took up a short term loan with Wonga on the 20th May 2016. I'm due to pay it up on the 20th June but I just lost my job. I contacted Wonga to work out a repayment plan but no one seems to be interested in assisting me. I'm about to go to the ombudsman. </p>

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Replies (2)
Wonga
Wonga's reply15 Jun 2016, 08:28
Official

Hi Ntebo

Thank you for taking Sonja's call a few minutes ago. We look forward to chatting to you later on, as arranged.

We are so sorry that the process was not explained clearly to you. Sonja will take you through the next steps, in your conversation with her.

Thank you

The Wonga Team

Wonga
Wonga's reply15 Jun 2016, 11:52
Official

Hi Again Ntebo

We are thrilled that Sonja was able to reassure you of the next steps. She will remain the custodian of your complaint, until the appropriate arrangement has been made.

Thank you so much

The Wonga Team