No feedback upon my refund request (unacceptable)

I made an ATM deposit payment to Wonga. To my surprise I picked up that my payment is not reflecting on my account. Immediately I sent my proof of payment off to 'ZA Customer Care' on the 7th July 2015, with a comment explaining that stated that I went inside the branch to obtain a clearer copy of my payment receipt. The bank manager assisted me and advised me that I should sent an email to Wonga explaining to them that because their bank account is with them(ABSA) Wonga itself will need to request a bank statement for the particular day that I made my payment and ensure that it get allocated. 5 days later after I sent my email with proof of payment and the feedback from the bank manager, I got a response to my email stating that I need to resend the proof because the proof is not clear. In my email I specifically stated that the receipt I sent is the only proof I have and I even stated in the email exactly what showed on the receipt. Until today I did receive.<br> <br> All I am asking is to respond to my email and just tell me what is happening and answer my emails please.<br> only point of contact to me is my email [Email Removed]