NO FEEDBACK ON COMPLAINT

I app**** for a loan from WONGA, I was fully intending to pay it back but my pay day had changed, and i thus informed WONGA that it has changed as soon as I was aware of it. I phoned in and the person at the call centre said its fine and made a note.<br> <br> This person didnt inform me that the debit order cannot be changed at the time and that the money will still be deducted from my account, so my account went into the negative amount due to that persons incompetence.<br> <br> I then phoned again and spoke to a supervisor and they assured me this matter would be investigated, and I asked to be conpensated due to this error and still have not heard from anyone. I demand a response as im getting emails and calls now from a legal department for something that is not my fault