EB
Eric B
1 reviews | Active since Aug 2018
27 Sept 2022, 17:41
No feedback
They requested for a proof of payment, I sent it and no one rep**** to my email and still continued to come debit me for the second time without looking at my bank statement. Now I have paid twice according to my bank statement.
Helpful (0)
Replies (1)0
Replies (1)
Wonga's replyOfficial
28 Sept 2022, 07:52Hi Eric,
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes and our customer care team
will attend to your complaint.
We have reviewed your account and can confirm that we have received your bank statement,
however, only the debit order on the 20/09/2022 for the amount of R954.27 is reflecting.
Once we've received your proof of payment, we'll escalate your account to our
finance team to have your account and ITC profile updated.
Kind Regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes and our customer care team
will attend to your complaint.
We have reviewed your account and can confirm that we have received your bank statement,
however, only the debit order on the 20/09/2022 for the amount of R954.27 is reflecting.
Once we've received your proof of payment, we'll escalate your account to our
finance team to have your account and ITC profile updated.
Kind Regards,
The Wonga Team.
Wonga's reply28 Sept 2022, 07:52
Official
Hi Eric,
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes and our customer care team
will attend to your complaint.
We have reviewed your account and can confirm that we have received your bank statement,
however, only the debit order on the 20/09/2022 for the amount of R954.27 is reflecting.
Once we've received your proof of payment, we'll escalate your account to our
finance team to have your account and ITC profile updated.
Kind Regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes and our customer care team
will attend to your complaint.
We have reviewed your account and can confirm that we have received your bank statement,
however, only the debit order on the 20/09/2022 for the amount of R954.27 is reflecting.
Once we've received your proof of payment, we'll escalate your account to our
finance team to have your account and ITC profile updated.
Kind Regards,
The Wonga Team.