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1 reviews | Active since Jan 2017

20 May 2025, 11:15

No customer service

I have accepted my debi check mandate and I am still sitting on the accept debi check mandate status. Noone picks up at the call centre. How do I cancel or check what is happening?

0
Replies (7)
Wonga
Wonga's reply20 May 2025, 11:27
Official
Hi Yuthika   

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered Name and Surname so we may assist further.

Thanks,
The Wonga Team
 
's update20 May 2025, 11:34
Reviewer Update
You ask for a private message but my complaint is that there is no way of contacting anyone from your business?
's update20 May 2025, 12:45
Reviewer Update
Still waiting for a call or response as there is no other way to contact you
Wonga
Wonga's reply20 May 2025, 13:29
Official
Thank-you for confirming your details, Yuthika 

We have not received a response confirming your Debi-check approval from bank yet.
Our tech team will reach out to them to find out what is causing the delay. 

We will provide feedback as soon as we get some feedback from the banks. 

One of our Customer Service Champions will call you soon on the number registered. 

Thanks 
The Wonga Team 
's update20 May 2025, 15:18
Reviewer Update
Still waiting on someone to call me.
's update20 May 2025, 15:20
Reviewer Update
Why doesnt anyone pick up at the call center

Wonga
Wonga's reply21 May 2025, 09:24
Official
Thank-you for your patience while we investigated the funding of your loan

We have now received a response confirming your Debi-check approval 
Your loan has been paid out and should already be reflecting in your bank account.

We hope we have helped to resolve your complaint

Thanks 
The Wonga Team