No correspondence or service.

Item: Wonga
Rating: 1
Author: Jan G

I urgently need a paid-up/account closure letter from Wonga but there is really NO customer service.

I called Wonga on the 9 of September (0861-966-421) after waiting 15 minutes to speak to an consultant I ended the call. I then proceed to email Wonga (*** email) on the same date.

I have not received any correspondence from Wonga to date.

Helpful (0)

Replies (1)

Wonga's replyOfficial

19 Sept 2022, 16:27

Hi Jan,

We humbly apologize for the inconvenience caused.

We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.

We can confirm that a paid up letter has been sent to your via our email platform.

Thank you for your patience.

The Wonga Team.

Wonga's reply19 Sept 2022, 16:27

Official