NM
Nanikie M
1 reviews | Active since Mar 2020
15 Jun 2020, 11:43
NO CONTACT MADE AFTER SENDING THEM THE LETTER ASKED.
Good day,
Uve asked for my feed back from wonga. Sadly I haven't been contacted after my complaint of missing a month payment and being handed over. I was actually told to send a letter from work proving that this pandemic had affected my salary, which I had done and it's been about 3 weeks now.
NO ONE HAS HAD THE AUDESITY TO CONTACT ME. I was told a payment arrangement will be made on their response to hello Peter. But no personal email or call has been made to support their statement. I'm very and deeply disappointed in them. I will never use wonga ever again.
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Replies (1)
Wonga's replyOfficial
16 Jun 2020, 09:15Hi Nanikie,
Thank you so much for your feedback.
Wonga abides by the rules and regulations set out by the NCA
and processes needs to be followed with our customers
that have been affected by the pandemic.
Your account is being managed by our debt collections agency
and we have escalated your details to have a senior consultant to contact
you to set up a repayment plan.
We humbly apologize for any inconvenience caused.
Kind Regards
The Wonga Team.
Thank you so much for your feedback.
Wonga abides by the rules and regulations set out by the NCA
and processes needs to be followed with our customers
that have been affected by the pandemic.
Your account is being managed by our debt collections agency
and we have escalated your details to have a senior consultant to contact
you to set up a repayment plan.
We humbly apologize for any inconvenience caused.
Kind Regards
The Wonga Team.
Wonga's reply16 Jun 2020, 09:15
Official
Hi Nanikie,
Thank you so much for your feedback.
Wonga abides by the rules and regulations set out by the NCA
and processes needs to be followed with our customers
that have been affected by the pandemic.
Your account is being managed by our debt collections agency
and we have escalated your details to have a senior consultant to contact
you to set up a repayment plan.
We humbly apologize for any inconvenience caused.
Kind Regards
The Wonga Team.
Thank you so much for your feedback.
Wonga abides by the rules and regulations set out by the NCA
and processes needs to be followed with our customers
that have been affected by the pandemic.
Your account is being managed by our debt collections agency
and we have escalated your details to have a senior consultant to contact
you to set up a repayment plan.
We humbly apologize for any inconvenience caused.
Kind Regards
The Wonga Team.