No client assistance for a possitive result

Item: Wonga
Rating: 1
Author: wenzel J

This service provider has no client retention process or trying to assist a client. I have a dual account with my wife and she is paying this account. According to my credit score it is excellent with the bureaus and I failed affordibility because Wonga thinks I pay this dual account and my application is rejected upon affordibilty.

Helpful (0)

Replies (1)

Wonga's replyOfficial

15 May 2022, 09:33

Hi Wenzel,

We sincerely apologize for the inconvenience caused.

We have attempted to review your account and confirm why your

Wonga application is being Declined, but the ID number provided

is not registered in your name but is registered in your wife's name.

Please provide us with your ID number and we will investigate

why your most recent application was unsuccessful.

Thank you for your patience.

The Wonga Team.

Wonga's reply15 May 2022, 09:33

Official