No cancelation of Debicheck. Will hand to OMBUDSMAN.

I am not receiving any response from Wonga collections and customer service on the cancelation of my debicheck on my account. I paid it in full, its already settled and the debicheck is still active on my account. I need this removed today, it is exactly 3 weeks now that I have been emailing the collections and customer care department daily with request to cancel debicheck and proof of payment. This can go to the OMBUDSMAN if you would like as you are suppose to go according to the law and your FIAS rules and the Consumer rules.