YH
Yolande H
1 reviews | Active since Jan 2022
14 Dec 2022, 11:30
NO ANSWER,NO CLIENT SERVICE PATHETIC
PEOPLE DONT WAIST YOUR TIME CONTACTING THEM. CLIENT SURVICE IS PATHETIC. I received a sms stateing yesterday that debit order will go thru today. i have send email thru because no ones answer the phone.
I have choose the option of debit order to go thru on its usuall day as we do not get paid earlier.
Please rectify this,because there aint funds available in the account untill pay day.
today i receive sms stateing that debit order did not go thru. Like i said in yesterdays email there is no funds available as we do not get paid earlier but yet no response and still they try to put debit order thru now my bank account is getting fined because you people dont respond .
Today i waisted 110.00 airtime just to keep listening to music.
please rectify this or give me a call back
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
14 Dec 2022, 17:41Hi Yolande,
We sincerely apologize for the inconvenience caused and understand your frustration.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that your debit order for the month of December will be debited on the 14th,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit date.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused and understand your frustration.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that your debit order for the month of December will be debited on the 14th,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit date.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
Wonga's reply14 Dec 2022, 17:41
Official
Hi Yolande,
We sincerely apologize for the inconvenience caused and understand your frustration.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that your debit order for the month of December will be debited on the 14th,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit date.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused and understand your frustration.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that your debit order for the month of December will be debited on the 14th,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit date.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
YH
Yolande H's updateReviewer Update
14 Dec 2022, 17:52my fiance did change the debit order. after he done that it shows next installment jan 27th. so why is this been taken now. there wont be funds in the account untill payday and untill then you will keep trying with no success and he must pay the fines. this is unexeptable. we did this with all our accounts when they send us the change debit order date ir stay the same and you are the only company who ignores this . who will consipate us for the airtime loss and all the banking fees.
YH
Yolande H's update14 Dec 2022, 17:52
Reviewer Update
my fiance did change the debit order. after he done that it shows next installment jan 27th. so why is this been taken now. there wont be funds in the account untill payday and untill then you will keep trying with no success and he must pay the fines. this is unexeptable. we did this with all our accounts when they send us the change debit order date ir stay the same and you are the only company who ignores this . who will consipate us for the airtime loss and all the banking fees.
Wonga's replyOfficial
15 Dec 2022, 18:17Hi Yolande,
Thank you for your response.
As we have previous advised,
it is written in the loan agreement that December payments needs to be made on the 14th.
We can confirm that we have a tracking system in place for 10 days which allows us to
debit when the funds are available in your bank account.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As we have previous advised,
it is written in the loan agreement that December payments needs to be made on the 14th.
We can confirm that we have a tracking system in place for 10 days which allows us to
debit when the funds are available in your bank account.
Thank you for your patience.
The Wonga Team.
Wonga's reply15 Dec 2022, 18:17
Official
Hi Yolande,
Thank you for your response.
As we have previous advised,
it is written in the loan agreement that December payments needs to be made on the 14th.
We can confirm that we have a tracking system in place for 10 days which allows us to
debit when the funds are available in your bank account.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As we have previous advised,
it is written in the loan agreement that December payments needs to be made on the 14th.
We can confirm that we have a tracking system in place for 10 days which allows us to
debit when the funds are available in your bank account.
Thank you for your patience.
The Wonga Team.
YH
Yolande H's updateReviewer Update
15 Dec 2022, 18:37Quote : We have notified all our affected customers via sms and they had the opportunity to change their debit date.
This was done before the 7th. We did change it. This is what I have been trying to tell you numerous times. I know what stand in the contract, but like you said you send sms for us to change the date and we did .
This was done before the 7th. We did change it. This is what I have been trying to tell you numerous times. I know what stand in the contract, but like you said you send sms for us to change the date and we did .
YH
Yolande H's update15 Dec 2022, 18:37
Reviewer Update
Quote : We have notified all our affected customers via sms and they had the opportunity to change their debit date.
This was done before the 7th. We did change it. This is what I have been trying to tell you numerous times. I know what stand in the contract, but like you said you send sms for us to change the date and we did .
This was done before the 7th. We did change it. This is what I have been trying to tell you numerous times. I know what stand in the contract, but like you said you send sms for us to change the date and we did .
Wonga's replyOfficial
19 Dec 2022, 15:10Hi Yolande,
Thank you for your response.
Kindly note that we are trying to get hold of the account owner.
Could you kindly advise what is the best possible time to contact him
as we unfortunately are unable to get through to him.
Kind regards,
The Wonga Team.
Thank you for your response.
Kindly note that we are trying to get hold of the account owner.
Could you kindly advise what is the best possible time to contact him
as we unfortunately are unable to get through to him.
Kind regards,
The Wonga Team.
Wonga's reply19 Dec 2022, 15:10
Official
Hi Yolande,
Thank you for your response.
Kindly note that we are trying to get hold of the account owner.
Could you kindly advise what is the best possible time to contact him
as we unfortunately are unable to get through to him.
Kind regards,
The Wonga Team.
Thank you for your response.
Kindly note that we are trying to get hold of the account owner.
Could you kindly advise what is the best possible time to contact him
as we unfortunately are unable to get through to him.
Kind regards,
The Wonga Team.