SB
Stanley B

1 reviews | Active since Jan 2020

01 Jun 2021, 16:48

Never work with these guys... they are not that helpful... customer care is even worse than telkoms customer care

First of all... i would never work with them anymore...

I lost my job due to covid...

I made an agreement with them.. well htn collection... and payed about R1050 for the past month...

They amount they said was R4600+- And 3 months later its still R4400+-

There customer service is bad... They even marked me as missed payment... even after i have paid them the agreement amount every single month...

Htn collection said they dont work with wonga anymore... i called wonga support to find out where i should pay the rest of the agreement amount ... they didnt give me a straight answer... but still as im paying they mark me as missed payment ***??

They like breaking peoples credit score... and im done with this... i have all my prove of payments... and their keep on doing this to me... i have supported them for long... but not anymore...

They dont even reply to my emails... and you call them then its bad connection or they place you on hold!!!

They wont help me get this sorted so im taking further steps...

I have my proof...

0
Replies (2)
Wonga
Wonga's reply01 Jun 2021, 16:57
Official
Hi  Stanley, 

We humbly apologize for any inconvenience caused.

We are currently investigating what transpired on your 

account and can confirm that we will feed back to you 

with a formal response via our email platform.

We will liaise directly with our debt collections agency 

and will feed back to you as soon as our investigation is concluded.

Thank you for your patience.

The Wonga Team.
Wonga
Wonga's reply08 Jul 2021, 15:56
Official
Hi Stanley,

Thank you for your patience.

Upon investigation, we have emailed you a formal response and 

attached a detailed statement of account.

Thank you

The Wonga Team.