TW
Tristan W

1 reviews | Active since Feb 2019

27 Jan 2023, 08:57

Never use them EVER!!!!!!!

Wonga double debited me in December, first debit order being early and then again at the end of December, the second debit order bounced because I had not expected the payment and only had enough in to cover my expense, hence taking out the loan.

Initially it took 2 emails to get them to respond and reverse the debit, which they eventually did, but then put me on a non payment list with their outsourced debt collectors blake.

My wonga account still says "You are in default and interest is continuing to accrue on the outstanding amount." even after it was their fault that it is like this.

Secondly I keep getting calls from Blake, I have reached out with multiple emails to wonga but do not get a response on any, Blake they keep saying they will correct the error on their side, but I get the calls now every second day, I work a night shift job and they are constantly calling me awake.

How badly run is this company that they cannot even resolve the simplest of tasks, It is honestly ridiculous.

0
Replies (9)
Wonga
Wonga's reply27 Jan 2023, 16:54
Official
Hi Mpho, 

We sincerely apologize for the inconvenience caused. 

Please provide us with your registered email address so that we can review your account and revert with feedback.

Thank you for your patience.

The Wonga Team. 
TW
Tristan W's update27 Jan 2023, 16:57
Reviewer Update
Hi Wonga,

Seriously, My name is not Mpho
Wonga
Wonga's reply30 Jan 2023, 11:10
Official
Hi Tristan, 

Thank you for your response. 

We have reviewed what has transpired on your account and can confirm

that your account is up to date. 

Your account has been escalated o the Collections manager,

who will contact Wonga Blake to stop all communications. 

Thank you for your patience. 

The Wonga Team. 
TW
Tristan W's update30 Jan 2023, 11:15
Reviewer Update
Hi Wonga,

Thank you for your assistance, I will update this review.
Wonga
Wonga's reply30 Jan 2023, 11:30
Official
Hi Tristan, 

Thank you for your positive feedback. 

Once again, we apologize the inconvenience and hope we can restore the faith you had in Wonga.

Thank you for your patience. 

The Wonga Team. 
TW
Tristan W's update16 Feb 2023, 08:53
Reviewer Update
My Faith has not been restored in you, my account still shows it is in arrears on your dashboard and was not corrected as promised, I am still getting calls from Blake and my credit record now shows 2 other accounts linked to my profile from Wonga.

What is going on!!!!!!!!!!!!!!!
Wonga
Wonga's reply17 Feb 2023, 08:19
Official
Hi Tristan, 

We can confirm that we have responded on your new complaint.

Kind regards,
The Wonga Team. 
TW
Tristan W's update22 Feb 2023, 10:06
Reviewer Update
Yes I opened a new complaint because my issue is still not resolved, it is now February

Please follow up with the collections manager to correct this.
Wonga
Wonga's reply23 Feb 2023, 09:05
Official
Hi Tristan, 

We can confirm that we have responded on your new complaint.

Kind regards,
The Wonga Team.