SM
Sherese M

1 reviews | Active since Jun 2025

12 Jun 2025, 09:24

Never take a loan with them

I took a loan in December. Paid the first installment then the second one was late. They handed me over to Blake & Associates which gave me a 50% discount. Which I settled 30th of April. They told me it would take 10 working days to show payment and that I can only get a paid up letter from Wonga. The whole month of May it kept saying I owe Wonga. After no feedback from Wonga (emails, phone calls - which is apparently only automated. And going to Facebook messenger) I still have not received a paid up letter. Blake & Associates just puts me on hold for 6+ minutes. Today I received an sms stating that my Wonga loan has been sold to another debt collecting agency but they can't give me any info as it isn't showing on there side yet. A month and a half later. Still no paid up letter and no feedback from Wonga. Yet they keep selling my information.

0
Replies (6)
Wonga
Wonga's reply12 Jun 2025, 09:53
Official
Hi   Sherese 
Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please bear with us while look into your account. We will provide feedback soon.

Thanks,
The Wonga Team 

SM
Sherese M's update12 Jun 2025, 12:51
Reviewer Update
When will you be able to give me any feedback? I've already gotten more info from the third parties involved. Stop selling my information! Phone me !!!
Wonga
Wonga's reply18 Jun 2025, 09:30
Official
Hi Sherese 

This cannot be changed and is a result of your loan instalments not being paid on time 

Thanks 
The Wonga Team 
Wonga
Wonga's reply18 Jun 2025, 10:55
Official
Hi Sherese

Your paid-up letter is available for downloading online under 'My Loan' and ' Loan Documents'

Unfortunately, we do not have control of how your credit score is calculated, but we can only update how you pay you loans with us and the bureau will decide on the score.

We hope this helps to resolve your query 

Thanks 
The Wonga Team 

Wonga
Wonga's reply07 Jul 2025, 17:36
Official
Hi Sherese 

We apologise for the delayed response.

Kindly be informed that a paid-up letter has been sent to your registered email address.

Thanks 
The Wonga Team 
SM
Sherese M's update08 Jul 2025, 07:53
Reviewer Update
Thank you very much for the feedback. Kind regards