KT
KAMOHELO T
1 reviews | Active since Sept 2026
04 Sept 2026, 15:37
Negative Review Wonga
I am extremely disappointed with my experience with Wonga. I requested a settlement letter from Wonga, which clearly indicated the amount that needed to be paid to settle my account. I made the required payment within the validity period of the settlement letter, believing that this would settle the outstanding amount as agreed. However, after making the payment within the specified period, I was subsequently charged additional fees. This is extremely frustrating because I re**** on the settlement amount provided by Wonga and made payment in good faith and within the required timeframe. If a settlement letter states a specific amount that must be paid within a particular period, I believe the customer should reasonably expect that payment to settle the account, provided that the payment is made within the stated period. I have tried to understand why additional charges were app**** after I had comp**** with the settlement arrangement, but the situation has left me feeling that the settlement terms were not honoured as I understood them. I would strongly encourage Wonga to review how settlement letters and subsequent charges are handled, as customers should not be placed in a position where they pay the agreed settlement amount on time, only to discover additional fees afterwards. Overall, this has been a very disappointing experience, and I would like Wonga to properly investigate the matter, explain why these additional charges were app****, and provide a fair resolution.
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Wonga's replyOfficial
04 Sept 2026, 16:16Hi Kamohelo,
We sincerely apologise for the frustration and confusion this situation has caused. We would like to clarify what happened and assist you with the next steps.
We are not entirely certain which loan you are referring to, so we have reviewed your most recent loan. If this is not the correct loan, please reply with the loan amount and the date the loan was taken, and we will investigate further.
Your most recent loan was sold to Nimble following missed payments in December and January. The additional amount that appeared after your payment in February relates to a collection fee charged while the account was with our debt collection agency (DCA). The remaining balance subsequently accumulated further interest and fees, which eventually resulted in the loan being sold.
We understand how frustrating it must have been to believe that you had settled the account, only to later discover that there was still an outstanding balance. Your experience has highlighted an area where our communication can be improved, particularly around making customers aware of any remaining fees after a payment. We will be looking at how we can improve this process going forward.
As the loan has now been sold, please contact Nimble directly to confirm the current outstanding balance and arrange any further payments.
Once again, we apologise for the experience and appreciate you bringing this to our attention.
Kind regards,
Wonga Team
We sincerely apologise for the frustration and confusion this situation has caused. We would like to clarify what happened and assist you with the next steps.
We are not entirely certain which loan you are referring to, so we have reviewed your most recent loan. If this is not the correct loan, please reply with the loan amount and the date the loan was taken, and we will investigate further.
Your most recent loan was sold to Nimble following missed payments in December and January. The additional amount that appeared after your payment in February relates to a collection fee charged while the account was with our debt collection agency (DCA). The remaining balance subsequently accumulated further interest and fees, which eventually resulted in the loan being sold.
We understand how frustrating it must have been to believe that you had settled the account, only to later discover that there was still an outstanding balance. Your experience has highlighted an area where our communication can be improved, particularly around making customers aware of any remaining fees after a payment. We will be looking at how we can improve this process going forward.
As the loan has now been sold, please contact Nimble directly to confirm the current outstanding balance and arrange any further payments.
Once again, we apologise for the experience and appreciate you bringing this to our attention.
Kind regards,
Wonga Team
Best regards,
Wonga's reply04 Sept 2026, 16:16
Official
Hi Kamohelo,
We sincerely apologise for the frustration and confusion this situation has caused. We would like to clarify what happened and assist you with the next steps.
We are not entirely certain which loan you are referring to, so we have reviewed your most recent loan. If this is not the correct loan, please reply with the loan amount and the date the loan was taken, and we will investigate further.
Your most recent loan was sold to Nimble following missed payments in December and January. The additional amount that appeared after your payment in February relates to a collection fee charged while the account was with our debt collection agency (DCA). The remaining balance subsequently accumulated further interest and fees, which eventually resulted in the loan being sold.
We understand how frustrating it must have been to believe that you had settled the account, only to later discover that there was still an outstanding balance. Your experience has highlighted an area where our communication can be improved, particularly around making customers aware of any remaining fees after a payment. We will be looking at how we can improve this process going forward.
As the loan has now been sold, please contact Nimble directly to confirm the current outstanding balance and arrange any further payments.
Once again, we apologise for the experience and appreciate you bringing this to our attention.
Kind regards,
Wonga Team
We sincerely apologise for the frustration and confusion this situation has caused. We would like to clarify what happened and assist you with the next steps.
We are not entirely certain which loan you are referring to, so we have reviewed your most recent loan. If this is not the correct loan, please reply with the loan amount and the date the loan was taken, and we will investigate further.
Your most recent loan was sold to Nimble following missed payments in December and January. The additional amount that appeared after your payment in February relates to a collection fee charged while the account was with our debt collection agency (DCA). The remaining balance subsequently accumulated further interest and fees, which eventually resulted in the loan being sold.
We understand how frustrating it must have been to believe that you had settled the account, only to later discover that there was still an outstanding balance. Your experience has highlighted an area where our communication can be improved, particularly around making customers aware of any remaining fees after a payment. We will be looking at how we can improve this process going forward.
As the loan has now been sold, please contact Nimble directly to confirm the current outstanding balance and arrange any further payments.
Once again, we apologise for the experience and appreciate you bringing this to our attention.
Kind regards,
Wonga Team
Best regards,