cA
cherilee A
1 reviews | Active since Nov 2015
05 Aug 2020, 17:22
My money is gone
I made a payment of R2442.49 on Sunday ,it it Wednesday today and not once have i received confirmation that the payment was received or where my payment is . When i log into my profile I am unable to see the payment i have made . can someone please explain to me what exactly happened to the payment i made
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Replies (2)
Wonga's replyOfficial
06 Aug 2020, 15:27Hi Cherilee,
We humbly apologize for any inconvenience caused.
We have received your proof of payment and attached it to your account.
All manual payments can take up to 72 working hours to update.
You made the payment on Sunday and the payment should have reflected.
We have escalated your details to our finance team to investigate.
Once feedback is received will we email you a paid up letter and send an update to all
credit bureaus to have your ITC profile updated.
We're so sorry for any inconvenience caused.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have received your proof of payment and attached it to your account.
All manual payments can take up to 72 working hours to update.
You made the payment on Sunday and the payment should have reflected.
We have escalated your details to our finance team to investigate.
Once feedback is received will we email you a paid up letter and send an update to all
credit bureaus to have your ITC profile updated.
We're so sorry for any inconvenience caused.
Thank you for your patience.
The Wonga Team.
Wonga's reply06 Aug 2020, 15:27
Official
Hi Cherilee,
We humbly apologize for any inconvenience caused.
We have received your proof of payment and attached it to your account.
All manual payments can take up to 72 working hours to update.
You made the payment on Sunday and the payment should have reflected.
We have escalated your details to our finance team to investigate.
Once feedback is received will we email you a paid up letter and send an update to all
credit bureaus to have your ITC profile updated.
We're so sorry for any inconvenience caused.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have received your proof of payment and attached it to your account.
All manual payments can take up to 72 working hours to update.
You made the payment on Sunday and the payment should have reflected.
We have escalated your details to our finance team to investigate.
Once feedback is received will we email you a paid up letter and send an update to all
credit bureaus to have your ITC profile updated.
We're so sorry for any inconvenience caused.
Thank you for your patience.
The Wonga Team.
cA
cherilee A's updateReviewer Update
08 Aug 2020, 19:59I have still not received any response with regards to my payment I made how in heavens name can nobody allocate a payment which I have sent proof of payment for yet the 25th of this month wonga will debit my bank account because they can , please I need this payment allocated and I need confirmation of it asap
cA
cherilee A's update08 Aug 2020, 19:59
Reviewer Update
I have still not received any response with regards to my payment I made how in heavens name can nobody allocate a payment which I have sent proof of payment for yet the 25th of this month wonga will debit my bank account because they can , please I need this payment allocated and I need confirmation of it asap