OM
Ofentse M
1 reviews | Active since Feb 2019
02 Jan 2026, 08:19
****** money by Wonga
I took a short term loan and paid it off within a day or so. Then Wonga submitted the debit order in December and I've since sent an email on 20 Dec requesting a refund of the debit order because I settled and closed the loan. The auto response from Wonga said I would receive a response in 48 hours and it's now 2 January with now feedback. This is annoying
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Wonga's replyOfficial
05 Jan 2026, 11:37Hi Ofentse,
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please note that manual payments need to be made at least 5 days before your due date.
A refund has successfully been processed on your account; funds will reflect within a few hours.
Thanks,The Wonga Team
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please note that manual payments need to be made at least 5 days before your due date.
A refund has successfully been processed on your account; funds will reflect within a few hours.
Thanks,The Wonga Team
Best regards,
Wonga's reply05 Jan 2026, 11:37
Official
Hi Ofentse,
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please note that manual payments need to be made at least 5 days before your due date.
A refund has successfully been processed on your account; funds will reflect within a few hours.
Thanks,The Wonga Team
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please note that manual payments need to be made at least 5 days before your due date.
A refund has successfully been processed on your account; funds will reflect within a few hours.
Thanks,The Wonga Team
Best regards,