NM
Njabulo M
1 reviews | Active since Sept 2022
08 Sept 2022, 17:27
Minus a Star for Customer Service
I had an issue i over paid settlement fee, and struggled to reach customer service, but at the end i got my refund through Hellopeter review, Wonga please upgrand the customer service, everything else is easy quick and user friendly
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Wonga's replyOfficial
09 Sept 2022, 14:11Hi Njabulo,
Thank you for your kind words.
You can rest assure that we are striving to make our customer journey
more efficient and easy to for all our customers.
We can confirm that our customer care team is experiencing very high volumes
hence the reason you were not assisted and we once again apologize for the inconvenience caused.
Kind regards,
The Wonga Team.
Thank you for your kind words.
You can rest assure that we are striving to make our customer journey
more efficient and easy to for all our customers.
We can confirm that our customer care team is experiencing very high volumes
hence the reason you were not assisted and we once again apologize for the inconvenience caused.
Kind regards,
The Wonga Team.
Wonga's reply09 Sept 2022, 14:11
Official
Hi Njabulo,
Thank you for your kind words.
You can rest assure that we are striving to make our customer journey
more efficient and easy to for all our customers.
We can confirm that our customer care team is experiencing very high volumes
hence the reason you were not assisted and we once again apologize for the inconvenience caused.
Kind regards,
The Wonga Team.
Thank you for your kind words.
You can rest assure that we are striving to make our customer journey
more efficient and easy to for all our customers.
We can confirm that our customer care team is experiencing very high volumes
hence the reason you were not assisted and we once again apologize for the inconvenience caused.
Kind regards,
The Wonga Team.