Mediocre service

The people at your call centre are totally clueless . I app**** for an online loan on 12 March 2019 , it was approved and funds were transferred same day to an incorrect account . I call immediately that the money was paid into an incorrect account and requested a recall , I was told that if the money is paid into an incorrect account it will Definitely without a doubt reverse back to wonga , the next day I call to check if it returned and the answer was a no ( obviously ) and I was told to go to my bank to do a recall , my bank refused said the sender should do the recall ( as I suspected they would since it make sense that the sender my request a recall ) . called Wonga and emailed them same day to ask that they do a recall and I was told it would be done . I called them again 7 April to get feedback because no one has reached out back to me . I was told that i have to Go back to my bank I ask them to provide me with a confirmation letter that states that the account money was sent too does not belong to me . I feel like no one knows what to do there at all . mediocre service , can someone help me there or what ?