HP
Hannelie P

1 reviews | Active since Mar 2009

05 Nov 2019, 07:30

Makes no sense

I app**** for a small loan until my next payday, on which day I receive a salary and a pension. I provided them with three months statements for both the salary and the pension, but my loan was declined, because according to Wonga my income stated on the loan application does not match the salary statement I sent them. They were completely disregarding the pension as income. After a few emails back and forth they then advised me to change my employment status to 'Self-employed' so that they can use both incomes. They actually wanted me to lie on my application. When I reduced my income to just my salary on the loan application, the loan was declined. I have had a number of loans from Wonga in the last 2 years and they have always accepted my income as stated, which included both the salary and the pension. I have a good track record with them, but suddenly my pension is not regarded income. What the hell?!!!

0
Replies (4)
Wonga
Wonga's reply05 Nov 2019, 08:39
Official
Hi Hannelie,

We're so sorry to hear about your experience. This is certainly not the Wonga-way.

When you receive both a salary and pension, your documents should have been accepted and not referred.

Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.

Thank You
The Wonga Team
HP
Hannelie P's update05 Nov 2019, 09:24
Reviewer Update
ID no: *** 088
Contact no during business hours: ***
Wonga
Wonga's reply05 Nov 2019, 09:42
Official
Please send us a private message with your details as Hello Peter hides the information when it's posted publicly. 
Wonga
Wonga's reply06 Nov 2019, 13:27
Official
Hi Hannelie,

We have still not received your details.

Your complaint resolution is important to us.

Please send us a private message with your details so we can investigate your complaint and contact you immediately.

Thank You
The Wonga Team