1 reviews | Active since Mar 2012
***** looked away by WONGA
Im guttered with how wonga dealt with my case. Upon knowing that i have a loan with them that I did not even ask for i called them to advise them im a victim of ID theft, they in turn told me that they have all my details that are according to them are correct. I even told them that the ABSA account used was never mine. I earlier this year got a letter from absa that all the accounts in my name there are indeed *****ulently opened. WONGA sold the account to RECOVAX that called me and i iaslo advised them that this was ***** incident and that i have advised WONGA they too wanted to give all sorts of dicounts and settlement to make it go away. I refused all.
I keep calling WONGA all their call center option dont have an option to speak to consultant or agent. only option 4 (INSURANCE) answered and her too could not assist and opted to transfer me to customer care, i asked the lady if there was a direct number to them as i tried all options to reach them. she advised that *** is the only number i can use, (the most useless call center number ever).
What pains me most is that my Credit record is *****ed because of this wonga i never met nor known before this *****ulent incident.
Thank you for bringing this matter to our attention.
We are sorry to learn that your ***** claim remains unresolved and apologise for any inconvenience this may have caused.
To initiate our ***** investigation, we kindly request that you provide the following supporting documents:
- Certified copy of your ID
- Affidavit supporting your ***** claim
- Proof of address
- Non-liability letter issued by Absa
Kindly send the above documents to ***.
Kind regards,
Wonga
Thank you for bringing this matter to our attention.
We are sorry to learn that your ***** claim remains unresolved and apologise for any inconvenience this may have caused.
To initiate our ***** investigation, we kindly request that you provide the following supporting documents:
- Certified copy of your ID
- Affidavit supporting your ***** claim
- Proof of address
- Non-liability letter issued by Absa
Kindly send the above documents to ***.
Kind regards,
Wonga
We have prioritised your case, and all communication and updates will be provided via email. This will ensure that you have a clear record of our communication and can hold us accountable throughout the process.
We will continue monitoring your account for the required documents so that we can proceed as soon as they are received.
Thank you for your patience. We are committed to getting this resolved for you.
Kind regards,
Wonga Team
We have prioritised your case, and all communication and updates will be provided via email. This will ensure that you have a clear record of our communication and can hold us accountable throughout the process.
We will continue monitoring your account for the required documents so that we can proceed as soon as they are received.
Thank you for your patience. We are committed to getting this resolved for you.
Kind regards,
Wonga Team
Thank you.
Thank you.
Thank you for the update.
Please take the time you need to complete the documents. Once we receive them, we’ll review everything and continue working towards resolving the matter for you.
Kind regards,
Wonga Team
Thank you for the update.
Please take the time you need to complete the documents. Once we receive them, we’ll review everything and continue working towards resolving the matter for you.
Kind regards,
Wonga Team