Loan suddenly being declined???

I'm a regular Wonga customer and always paid on time. My account confirms that I qualify for a certain amount via the trust rating, but I'm suddenly being declined. I called the call-centre and was kept on electronic-hold until I decided to make use of their \call-me-back"invite that customers are led to when holding for a long time. No one has bothered to call me back. I also sent an e-mail to their Customer Care and still no response. Worst is that I actually needed a loan for urgent home repairs"