FM
Fhatu M
1 reviews | Active since Jan 2015
09 Oct 2020, 09:51
Loan settlement discount not honored and settlement letter not sent
I still have not received any call or any form of response since Monday. since I was asked to send through my Id number of which I did privately.
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Replies (2)
Wonga's replyOfficial
12 Oct 2020, 09:49Hi Fhatuwani,
We have escalated your details to our Collections Manager.
We are awaiting on a response and will feed back to you.
We will email you a paid up letter and update your ITC record
once your account updates.
Thank you for your patience.
The Wonga Team.
We have escalated your details to our Collections Manager.
We are awaiting on a response and will feed back to you.
We will email you a paid up letter and update your ITC record
once your account updates.
Thank you for your patience.
The Wonga Team.
Wonga's reply12 Oct 2020, 09:49
Official
Hi Fhatuwani,
We have escalated your details to our Collections Manager.
We are awaiting on a response and will feed back to you.
We will email you a paid up letter and update your ITC record
once your account updates.
Thank you for your patience.
The Wonga Team.
We have escalated your details to our Collections Manager.
We are awaiting on a response and will feed back to you.
We will email you a paid up letter and update your ITC record
once your account updates.
Thank you for your patience.
The Wonga Team.
FM
Fhatu M's updateReviewer Update
15 Oct 2020, 09:37I just need to understand what is the hold up since I sent the query on the 02 October 2020 and emails from the 23rd of September what is the turn around time for a query to be resolved?
FM
Fhatu M's update15 Oct 2020, 09:37
Reviewer Update
I just need to understand what is the hold up since I sent the query on the 02 October 2020 and emails from the 23rd of September what is the turn around time for a query to be resolved?