TN
Thandeka N
1 reviews | Active since Nov 2024
18 Nov 2024, 20:47
Loan Settlement
My loan was handed over to Blake Attorney. On the 9th of October 2024 I received a sms offer for 50% discount on my loan settlement amount and I accepted it on the 10th of October. Payment was made immediately and I was advised by the consultant that the settlement letter will be available online. On the 31st of October the debit order went out for the same loan that I had settled via Blake attorney. Since the 4th of November my refund has been escalated to Wonga and I haven't received it. My account is still open with an outstanding amount.
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Replies (4)
Wonga's replyOfficial
19 Nov 2024, 09:24Hi Thandeka
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please send us a private message confirming your registered email address so that we can review what happened on your discounted settlement and revert with feedback.
Thanks
The Wonga Team
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please send us a private message confirming your registered email address so that we can review what happened on your discounted settlement and revert with feedback.
Thanks
The Wonga Team
Wonga's reply19 Nov 2024, 09:24
Official
Hi Thandeka
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please send us a private message confirming your registered email address so that we can review what happened on your discounted settlement and revert with feedback.
Thanks
The Wonga Team
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please send us a private message confirming your registered email address so that we can review what happened on your discounted settlement and revert with feedback.
Thanks
The Wonga Team
Wonga's replyOfficial
19 Nov 2024, 11:20Thanks for confirming your details, Thandeka.
We have submitted for a refund of R2010.33 to bank for processing.
The funds should reflect in your account within 24-48 hours depending on bank reflection times.
We can confirm that your loan is settled, and you don't have an outstanding balance with Wonga.
We hope to be of service again
Kind regards,
The Wonga Team
We have submitted for a refund of R2010.33 to bank for processing.
The funds should reflect in your account within 24-48 hours depending on bank reflection times.
We can confirm that your loan is settled, and you don't have an outstanding balance with Wonga.
We hope to be of service again
Kind regards,
The Wonga Team
Wonga's reply19 Nov 2024, 11:20
Official
Thanks for confirming your details, Thandeka.
We have submitted for a refund of R2010.33 to bank for processing.
The funds should reflect in your account within 24-48 hours depending on bank reflection times.
We can confirm that your loan is settled, and you don't have an outstanding balance with Wonga.
We hope to be of service again
Kind regards,
The Wonga Team
We have submitted for a refund of R2010.33 to bank for processing.
The funds should reflect in your account within 24-48 hours depending on bank reflection times.
We can confirm that your loan is settled, and you don't have an outstanding balance with Wonga.
We hope to be of service again
Kind regards,
The Wonga Team
Wonga's replyOfficial
19 Nov 2024, 12:16Hi Thandeka
We will call you shortly to provide an explanation.
We hope this will help resolve your query
Kind Regards, The Wonga Team
We will call you shortly to provide an explanation.
We hope this will help resolve your query
Kind Regards, The Wonga Team
Wonga's reply19 Nov 2024, 12:16
Official
Hi Thandeka
We will call you shortly to provide an explanation.
We hope this will help resolve your query
Kind Regards, The Wonga Team
We will call you shortly to provide an explanation.
We hope this will help resolve your query
Kind Regards, The Wonga Team
TN
Thandeka N's updateReviewer Update
21 Nov 2024, 12:13I am still waiting for your call to explain why I was only refunded R2010.33 while I was wrongfully debited R2511.66? My account was suppossed to be closed on the 10th of October when I processed my payment and it was an immediate payment.
TN
Thandeka N's update21 Nov 2024, 12:13
Reviewer Update
I am still waiting for your call to explain why I was only refunded R2010.33 while I was wrongfully debited R2511.66? My account was suppossed to be closed on the 10th of October when I processed my payment and it was an immediate payment.