LL
Lache L
1 reviews | Active since Aug 2021
08 Aug 2021, 07:28
Loan settlement and allocation to my account
I have had an amazing experience with wonga.. However I settled my loan amount on the 4th of August already, and my account has not been updated yet, I entered the wrong reference number, I did phone and they did send me an email stating that I have received my payment I also did send my proof of payment but it states that the email I sent it to the mail box was full... I tried phoning the call center but I get cut off can you please assist me on how long it takes to allocate the payment to your account
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Wonga's replyOfficial
09 Aug 2021, 12:40Hi Lache,
We sincerely apologize for any inconvenience caused.
We've reviewed your account and can confirm your proof of payment has been attached
to your Wonga account.
Your manual payment was made last week Wednesday and all manual payments can
take up to 72 working hours to update.
Your manual payments should be updated by Tomorrow as Today is a public holiday
and a none banking day.
Due to you using your initial and surname as your reference, we have escalated your
details to our finance team to have the payment manually allocated.
We will email you a formal response once your account has updated.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We've reviewed your account and can confirm your proof of payment has been attached
to your Wonga account.
Your manual payment was made last week Wednesday and all manual payments can
take up to 72 working hours to update.
Your manual payments should be updated by Tomorrow as Today is a public holiday
and a none banking day.
Due to you using your initial and surname as your reference, we have escalated your
details to our finance team to have the payment manually allocated.
We will email you a formal response once your account has updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply09 Aug 2021, 12:40
Official
Hi Lache,
We sincerely apologize for any inconvenience caused.
We've reviewed your account and can confirm your proof of payment has been attached
to your Wonga account.
Your manual payment was made last week Wednesday and all manual payments can
take up to 72 working hours to update.
Your manual payments should be updated by Tomorrow as Today is a public holiday
and a none banking day.
Due to you using your initial and surname as your reference, we have escalated your
details to our finance team to have the payment manually allocated.
We will email you a formal response once your account has updated.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We've reviewed your account and can confirm your proof of payment has been attached
to your Wonga account.
Your manual payment was made last week Wednesday and all manual payments can
take up to 72 working hours to update.
Your manual payments should be updated by Tomorrow as Today is a public holiday
and a none banking day.
Due to you using your initial and surname as your reference, we have escalated your
details to our finance team to have the payment manually allocated.
We will email you a formal response once your account has updated.
Thank you for your patience.
The Wonga Team.