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Nelisiwe S

1 reviews | Active since Jan 2015

12 Feb 2024, 13:24

Loan settlement

They have been very good with me since. Only happens when I emailed them to resolve my issue and there was no response up until now and I have used their phone number when I put my ID as the agent asked, she said it is incorrect. My problem is that I settled my loan in full before the debit date and the debit order had stillhappened. I just wanted them to refund me the amount that was debited.

0
Replies (3)
Wonga
Wonga's reply12 Feb 2024, 15:04
Official
Hi Nelisiwe,

We are sorry to learn that our customer care team failed to respond to your enquiry within time.

We confirm a refund of R1,617.77 has been processed on your account, funds will reflect within 24 working hours.

 

Thanks,

The Wonga Team.

NS
Nelisiwe S's update14 Feb 2024, 08:53
Reviewer Update
Hi wonga

I have been waiting for my refund for 43 hrs no money in my account. They said on Monday they had processed it and it will reflect within 24hrs.

Why guys are you failing us now. I trust you so much but I a so disappointed.
If I am applying for a loan I received it the same day..so why now.

Thanks
Wonga
Wonga's reply14 Feb 2024, 09:46
Official
 Hi Nelisiwe,

 I apologise for the mixed and conflicting feedback. 
 
 I can confirm that your refund was approved yesterday (13/02/2023) if the funds have not yet cleared, this will happen before the end of today.
  
 Thanks
 The Wonga Team.