TM
Tersia M
1 reviews | Active since Apr 2021
01 Apr 2021, 08:56
Loan Settled
The initial loan process was awesome, however I settled my loan on the 30th of March and when phoning Wonga I was told it takes 30 days to close the account. When making the payment the website indicated 48 hour? Sending emails also does not help as no responses are received. Please can someone confirm receipt of payment and updated my loan balance?
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Replies (2)0
Replies (2)
Wonga's replyOfficial
01 Apr 2021, 09:36Hi Thereza,
We humbly apologize for any inconvenience caused.
We've reviewed your account and can confirm that your
proof of payment was attached to your account.
When making a manual payment your ID number had to be
used as reference for the system to automatically
allocate the payment to your Wonga account.
You used your Wonga account reference,
hence the reason your payment has not updated.
We have now escalated your account to our finance team, to
manually have the payment allocated.
Their turn around time is 24-72 working hours and once
the payment is allocated, will we email you a paid up letter
and send an update request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We've reviewed your account and can confirm that your
proof of payment was attached to your account.
When making a manual payment your ID number had to be
used as reference for the system to automatically
allocate the payment to your Wonga account.
You used your Wonga account reference,
hence the reason your payment has not updated.
We have now escalated your account to our finance team, to
manually have the payment allocated.
Their turn around time is 24-72 working hours and once
the payment is allocated, will we email you a paid up letter
and send an update request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply01 Apr 2021, 09:36
Official
Hi Thereza,
We humbly apologize for any inconvenience caused.
We've reviewed your account and can confirm that your
proof of payment was attached to your account.
When making a manual payment your ID number had to be
used as reference for the system to automatically
allocate the payment to your Wonga account.
You used your Wonga account reference,
hence the reason your payment has not updated.
We have now escalated your account to our finance team, to
manually have the payment allocated.
Their turn around time is 24-72 working hours and once
the payment is allocated, will we email you a paid up letter
and send an update request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We've reviewed your account and can confirm that your
proof of payment was attached to your account.
When making a manual payment your ID number had to be
used as reference for the system to automatically
allocate the payment to your Wonga account.
You used your Wonga account reference,
hence the reason your payment has not updated.
We have now escalated your account to our finance team, to
manually have the payment allocated.
Their turn around time is 24-72 working hours and once
the payment is allocated, will we email you a paid up letter
and send an update request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
TM
Tersia M's updateReviewer Update
01 Apr 2021, 09:48Thank you for your response, however I made payment via the Ozow option on your website and it did not ask for my id as reference maybe you guys should relook that. But again the feedback is appreciated.
TM
Tersia M's update01 Apr 2021, 09:48
Reviewer Update
Thank you for your response, however I made payment via the Ozow option on your website and it did not ask for my id as reference maybe you guys should relook that. But again the feedback is appreciated.