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JS
Judith S

1 reviews | Active since Apr 2022

08 Apr 2022, 09:38

Loan paid up but credit report showing arrears

I paid up my loan via Norman Bissett and Associates and my paid up letter from them it's dated 2021-09-23 but it still shows on my credit score that I owe Wonga and I'm in arrears. My Loan number it's ***

I've emailed several times to Wonga collections and customer care and no one is helping.

0
Replies (3)
Wonga
Wonga's reply08 Apr 2022, 11:33
Official
Hi Judith,

We humbly apologize for any inconvenience caused.

We can confirm that our Collections Team will investigate why your details 

are not updated at the credit bureaus.

Please be advised that  Clear score is not a credit bureau and the information 

on clear score is not accurate.

Please email us a copy of your updated ITC profile.

The credit bureaus in South Africa are (Transunion, Experian, XDS, Compuscan 

and Vericred). As mentioned Clear Score is not a credit bureau.

Please email us a copy of your credit report to 

***. 

Thank you for your patience.

The Wonga Team.
JS
Judith S's update08 Apr 2022, 12:04
Reviewer Update
Clear score and Experian do send me accurate information about my accounts and it was just the Wonga one.

I received an email saying my query has been resolved, I hope it is indeed resolved, thanks.
Wonga
Wonga's reply11 Apr 2022, 08:01
Official
Hi Judith,

Thank you for your response.

If you do not wish to use Experian, kindly forward a Transunion report

in order for us to escalate you query.

Thank you for you patience.

The Wonga Team.