LOAN MONEY NOT RECEIVED. POOR CUSTOMER SERVICE

Item: Wonga
Rating: 1
Author: Precious S

I app**** for a loan in which I was accepted for.. I received a debit order in which I also accepted..I am still waiting for the money I app**** for to reflect in my account as I have not received it.. I emailed you guys explaining this..and still no response from you guys..Your customer service is so poor..I don't even understand how a company like yours can't even respond to emails been sent to you.

Helpful (0)

Replies (1)

Wonga's replyOfficial

07 Jul 2024, 23:13

Hi Gugu

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered 13 digit SA ID number so we may assist further.

Thanks,
The Wonga Team

Wonga's reply07 Jul 2024, 23:13

Official