TN
Trevor N
1 reviews | Active since Feb 2015
04 Aug 2021, 09:06
Loan delays
Hi app**** for a loan yesterday and got approved, I also approved the debit order mandate but still haven’t got the funds, I app**** because I needed the funds urgently now when I call in I’m told about technical issues with regards to mandates of which I can not be given clarity as to when they will be resolved and when the funds will be in my account.
I app**** to you because I needed funds urgently, so what happens if I make another plan to get the money I need and by the time you resolve your issues I don’t need the money anymore? Because no one is giving me clarity and I can’t sit around hoping you guys sort the technical issues that no one knows if they will take 8 days or what.
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Replies (7)0
Replies (7)
Wonga's replyOfficial
04 Aug 2021, 10:16Hi Trevor,
We humbly apologize for the delay on your application.
We have reviewed what transpired on your account and can confirm that your loan
application has not been Approved or finalized.
No interest will be charged as your loan was not yet disbursed.
We can confirm that there is a delay in the Debi check mandate, but our
technical team is working on a resolution.
Interest and fees will only be charged once you have accepted the terms and conditions
and once your loan application has been finalized.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the delay on your application.
We have reviewed what transpired on your account and can confirm that your loan
application has not been Approved or finalized.
No interest will be charged as your loan was not yet disbursed.
We can confirm that there is a delay in the Debi check mandate, but our
technical team is working on a resolution.
Interest and fees will only be charged once you have accepted the terms and conditions
and once your loan application has been finalized.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply04 Aug 2021, 10:16
Official
Hi Trevor,
We humbly apologize for the delay on your application.
We have reviewed what transpired on your account and can confirm that your loan
application has not been Approved or finalized.
No interest will be charged as your loan was not yet disbursed.
We can confirm that there is a delay in the Debi check mandate, but our
technical team is working on a resolution.
Interest and fees will only be charged once you have accepted the terms and conditions
and once your loan application has been finalized.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the delay on your application.
We have reviewed what transpired on your account and can confirm that your loan
application has not been Approved or finalized.
No interest will be charged as your loan was not yet disbursed.
We can confirm that there is a delay in the Debi check mandate, but our
technical team is working on a resolution.
Interest and fees will only be charged once you have accepted the terms and conditions
and once your loan application has been finalized.
Thank you for your patience.
The Wonga Team.
Best regards,
TN
Trevor N's updateReviewer Update
04 Aug 2021, 10:31I have accepted the terms and conditions and my loan was approved, I’ve got an email for approval also the debit order mandate was sent to my bank and I my self approved it yesterday. So what do you mean my loan was not approved but you send a debit order mandate?
TN
Trevor N's update04 Aug 2021, 10:31
Reviewer Update
I have accepted the terms and conditions and my loan was approved, I’ve got an email for approval also the debit order mandate was sent to my bank and I my self approved it yesterday. So what do you mean my loan was not approved but you send a debit order mandate?
Wonga's replyOfficial
04 Aug 2021, 10:41Hi Trevor,
Thank you for your response.
We are being transparent according to what we are reviewing on your
loan application status.
We can confirm your loan is not Approved and finalized.
We are aware of the delay in applications, but unfortunately do not has a turn around
time as to when your loan will be finalized and when our technicians will have
a resolution, but we will be in contact with you via our email platform.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We are being transparent according to what we are reviewing on your
loan application status.
We can confirm your loan is not Approved and finalized.
We are aware of the delay in applications, but unfortunately do not has a turn around
time as to when your loan will be finalized and when our technicians will have
a resolution, but we will be in contact with you via our email platform.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply04 Aug 2021, 10:41
Official
Hi Trevor,
Thank you for your response.
We are being transparent according to what we are reviewing on your
loan application status.
We can confirm your loan is not Approved and finalized.
We are aware of the delay in applications, but unfortunately do not has a turn around
time as to when your loan will be finalized and when our technicians will have
a resolution, but we will be in contact with you via our email platform.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We are being transparent according to what we are reviewing on your
loan application status.
We can confirm your loan is not Approved and finalized.
We are aware of the delay in applications, but unfortunately do not has a turn around
time as to when your loan will be finalized and when our technicians will have
a resolution, but we will be in contact with you via our email platform.
Thank you for your patience.
The Wonga Team.
Best regards,
TN
Trevor N's updateReviewer Update
04 Aug 2021, 11:02What I want to understand is.
1. Why was a debit order mandate sent to my bank if the loan is not “finalised/approved”
2. Why did I receive an email stating my loan was approved.
3.Why is it that when your website the summary of my loan application says approved and waiting for debit order mandate to be approved which I stated it was done yesterday.
4. What happens by the time you sort out your technical issues I don’t need the loan anymore because I stated it’s urgent and if you can’t assist I will have to find other means.
1. Why was a debit order mandate sent to my bank if the loan is not “finalised/approved”
2. Why did I receive an email stating my loan was approved.
3.Why is it that when your website the summary of my loan application says approved and waiting for debit order mandate to be approved which I stated it was done yesterday.
4. What happens by the time you sort out your technical issues I don’t need the loan anymore because I stated it’s urgent and if you can’t assist I will have to find other means.
TN
Trevor N's update04 Aug 2021, 11:02
Reviewer Update
What I want to understand is.
1. Why was a debit order mandate sent to my bank if the loan is not “finalised/approved”
2. Why did I receive an email stating my loan was approved.
3.Why is it that when your website the summary of my loan application says approved and waiting for debit order mandate to be approved which I stated it was done yesterday.
4. What happens by the time you sort out your technical issues I don’t need the loan anymore because I stated it’s urgent and if you can’t assist I will have to find other means.
1. Why was a debit order mandate sent to my bank if the loan is not “finalised/approved”
2. Why did I receive an email stating my loan was approved.
3.Why is it that when your website the summary of my loan application says approved and waiting for debit order mandate to be approved which I stated it was done yesterday.
4. What happens by the time you sort out your technical issues I don’t need the loan anymore because I stated it’s urgent and if you can’t assist I will have to find other means.
Wonga's replyOfficial
04 Aug 2021, 11:11Hi Trevor,
Thank you for your response.
We will email you a formal response answering all the above questions.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We will email you a formal response answering all the above questions.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply04 Aug 2021, 11:11
Official
Hi Trevor,
Thank you for your response.
We will email you a formal response answering all the above questions.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We will email you a formal response answering all the above questions.
Thank you for your patience.
The Wonga Team.
Best regards,
TN
Trevor N's updateReviewer Update
06 Aug 2021, 06:30I’ve been trying to contact you for a day to cancel my application. Please cancel everything and send me confirmation.
TN
Trevor N's update06 Aug 2021, 06:30
Reviewer Update
I’ve been trying to contact you for a day to cancel my application. Please cancel everything and send me confirmation.
Wonga's replyOfficial
06 Aug 2021, 10:53Hi Trevor,
Thank you for your response.
We apologize for the delay on your application.
We can confirm that your loan has successfully been cancelled and a confirmation email has been sent to you.
We hope to be of service should you need to take a loan again.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We apologize for the delay on your application.
We can confirm that your loan has successfully been cancelled and a confirmation email has been sent to you.
We hope to be of service should you need to take a loan again.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply06 Aug 2021, 10:53
Official
Hi Trevor,
Thank you for your response.
We apologize for the delay on your application.
We can confirm that your loan has successfully been cancelled and a confirmation email has been sent to you.
We hope to be of service should you need to take a loan again.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We apologize for the delay on your application.
We can confirm that your loan has successfully been cancelled and a confirmation email has been sent to you.
We hope to be of service should you need to take a loan again.
Thank you for your patience.
The Wonga Team.
Best regards,