Loan Application Mandate Approval Issue

Good day,

I am writing to express my dissatisfaction and request urgent assistance regarding my loan application.

I app**** for the loan on **26 January 2026** and received a mandate to approve on **27 January 2026**, which I accepted immediately. I waited several hours for the status to update, but nothing changed.

I then contacted your call centre and was advised to wait **24 hours** to receive another mandate. Today, **28 January 2026**, I received a second mandate, which I also accepted. I spoke to **Shaun**, who confirmed on his system that the mandate had been accepted and advised that he would escalate the matter.

However, on my side, the system still reflects that I need to approve the mandate. I called again and spoke to **Noxolo**, who advised me to wait until tomorrow, with the possibility that the system may cancel my application.

This is extremely concerning, as I have comp**** with all requirements promptly, yet I am being penalised due to a system issue beyond my control. I would appreciate urgent intervention to resolve this matter and confirmation that my application will not be cancelled.

I