Loan application

Item: Wonga
Rating: 1
Author: Sinegugu N

I app**** for a loan and got approved. I received an email that money is on it's way(21 December) but i have never received it. My biggest worry is money being withdrawn from my account for a loan I never received because of the debit order mandate.

I tried calling and sending numerous emails no response.

Helpful (0)

Replies (2)

Wonga's replyOfficial

29 Dec 2025, 13:40

Hi Sinegugu,

Thank-you for your review.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

We are looking into your applications to determine what went wrong. Your loan application is currently in a cancelled state so you will not get debited.

Thanks,The Wonga Team

Wonga's reply29 Dec 2025, 13:40

Official

Wonga's replyOfficial

31 Dec 2025, 17:46

Hi Sinegugu,

We can confirm that the debicheck mandate has been cancelled as your loan was cancelled.

Please note that the mandate may remain active on your banking app however Wonga will not attempt to debit your account.
Thanks,The Wonga Team

Wonga's reply31 Dec 2025, 17:46

Official