NH
Nirvana H

1 reviews | Active since May 2019

17 May 2019, 09:43

Loan

Hi Please dont deal with this company cause they do not refund you back when you cancel the loan. The agent tells you they will refund but you get no refund back. They are just a **** company to deal with.

0
Replies (5)
Wonga
Wonga's reply17 May 2019, 15:37
Official
Hi Nirvana,

We're sorry to hear that you have not received your refund when you've requested to cancel your loan.

This is certainly not the Wonga-way.

Sonja from our Customer Resolutions team will contact you immediately, once we've received your contact number so we can resolve this issue.

Thank You
The Wonga Team

Best regards,

NH
Nirvana H's update17 May 2019, 15:42
Reviewer Update
hi my contact number is ***.
Wonga
Wonga's reply20 May 2019, 08:19
Official
Thank you. We will contact you immediately. 

Best regards,

Wonga
Wonga's reply20 May 2019, 08:33
Official
We contacted you thrice, however, we were unable to get hold of you.

Kindly send us a private message with your ID number as well as your preferred call back time so we can assist you further. 

Best regards,

Wonga
Wonga's reply21 May 2019, 10:25
Official
Hi Nirvana,

We haven't heard from you.

Your complaint resolution is important to us. 

Kindly send us a private message with your ID number as well as your preferred call back time so we can assist you further. 

Thank You
The Wonga Team

Best regards,