NM
Naledi M
1 reviews | Active since May 2017
10 Nov 2020, 14:16
Livid!!!!!!!!
Wonga still has me listed yet I paid them. I have made numerous calls to them requesting for this to be done, sent all the forms they requested, but each time I call in I get asked the same stupid, non thought of and very repetitive questions. I am livid!!!! you are hindering my progress. Update your details otherwise I will take this further than this. The people that were collecting on your behalf should have updated you and that honestly has nothing to do with me. Fix it!
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
10 Nov 2020, 16:03Hi Naledi,
We sincerely apologize for any inconvenience caused.
Please send us a private message with your ID number to access
your account and investigate why your ITC profile has not updated.
We're so sorry for the delay in responses as our contact center has
been experiencing very high volumes but we can assure you
that your query will be resolved as soon as possible.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
Please send us a private message with your ID number to access
your account and investigate why your ITC profile has not updated.
We're so sorry for the delay in responses as our contact center has
been experiencing very high volumes but we can assure you
that your query will be resolved as soon as possible.
Thank you for your patience.
The Wonga Team.
Wonga's reply10 Nov 2020, 16:03
Official
Hi Naledi,
We sincerely apologize for any inconvenience caused.
Please send us a private message with your ID number to access
your account and investigate why your ITC profile has not updated.
We're so sorry for the delay in responses as our contact center has
been experiencing very high volumes but we can assure you
that your query will be resolved as soon as possible.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
Please send us a private message with your ID number to access
your account and investigate why your ITC profile has not updated.
We're so sorry for the delay in responses as our contact center has
been experiencing very high volumes but we can assure you
that your query will be resolved as soon as possible.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
11 Nov 2020, 10:50Hi Naledi,
Thank you for your details.
We have escalated your account to our debt review team and they
will start their investigation process.
No payments has been allocated to your account and we have escalated
your details to our debt collections agency.
Once your payments has been allocated to your account will we be able
to email you a paid up letter and send an update request to have your ITC
profile updated.
Thank you for your patience.
The Wonga Team.
Thank you for your details.
We have escalated your account to our debt review team and they
will start their investigation process.
No payments has been allocated to your account and we have escalated
your details to our debt collections agency.
Once your payments has been allocated to your account will we be able
to email you a paid up letter and send an update request to have your ITC
profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply11 Nov 2020, 10:50
Official
Hi Naledi,
Thank you for your details.
We have escalated your account to our debt review team and they
will start their investigation process.
No payments has been allocated to your account and we have escalated
your details to our debt collections agency.
Once your payments has been allocated to your account will we be able
to email you a paid up letter and send an update request to have your ITC
profile updated.
Thank you for your patience.
The Wonga Team.
Thank you for your details.
We have escalated your account to our debt review team and they
will start their investigation process.
No payments has been allocated to your account and we have escalated
your details to our debt collections agency.
Once your payments has been allocated to your account will we be able
to email you a paid up letter and send an update request to have your ITC
profile updated.
Thank you for your patience.
The Wonga Team.
NM
Naledi M's updateReviewer Update
12 Nov 2020, 07:35My payment letter from Landau was sent to you by both me and Landau. The payments have been made!
this needs to be resolved as in yesterday, we are 2 months in and I've given you ample time. remove me from the credit bureau! I will take this further, believe me.
Swiftly. I mean what more do you want?
this needs to be resolved as in yesterday, we are 2 months in and I've given you ample time. remove me from the credit bureau! I will take this further, believe me.
Swiftly. I mean what more do you want?
NM
Naledi M's update12 Nov 2020, 07:35
Reviewer Update
My payment letter from Landau was sent to you by both me and Landau. The payments have been made!
this needs to be resolved as in yesterday, we are 2 months in and I've given you ample time. remove me from the credit bureau! I will take this further, believe me.
Swiftly. I mean what more do you want?
this needs to be resolved as in yesterday, we are 2 months in and I've given you ample time. remove me from the credit bureau! I will take this further, believe me.
Swiftly. I mean what more do you want?
NM
Naledi M's updateReviewer Update
12 Nov 2020, 12:19hello?
NM
Naledi M's update12 Nov 2020, 12:19
Reviewer Update
hello?
Wonga's replyOfficial
20 Nov 2020, 13:17Hi Naledi,
We're so sorry for the delay in responses as we are currently
still investigating what transpired on your account.
We can assure you that we are working around the clock to have your
query resolved and will feed back to you soon.
We are in contact with Landau and we will contact you
as soon as we have a resolution to your query.
Thank you for your patience.
The Wonga Team.
We're so sorry for the delay in responses as we are currently
still investigating what transpired on your account.
We can assure you that we are working around the clock to have your
query resolved and will feed back to you soon.
We are in contact with Landau and we will contact you
as soon as we have a resolution to your query.
Thank you for your patience.
The Wonga Team.
Wonga's reply20 Nov 2020, 13:17
Official
Hi Naledi,
We're so sorry for the delay in responses as we are currently
still investigating what transpired on your account.
We can assure you that we are working around the clock to have your
query resolved and will feed back to you soon.
We are in contact with Landau and we will contact you
as soon as we have a resolution to your query.
Thank you for your patience.
The Wonga Team.
We're so sorry for the delay in responses as we are currently
still investigating what transpired on your account.
We can assure you that we are working around the clock to have your
query resolved and will feed back to you soon.
We are in contact with Landau and we will contact you
as soon as we have a resolution to your query.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
24 Nov 2020, 07:57Hi Naledi,
Thank you for your patience.
We have completed our investigation and have emailed
you a formal response with the outcome.
Kind Regards.
The Wonga Team.
Thank you for your patience.
We have completed our investigation and have emailed
you a formal response with the outcome.
Kind Regards.
The Wonga Team.
Wonga's reply24 Nov 2020, 07:57
Official
Hi Naledi,
Thank you for your patience.
We have completed our investigation and have emailed
you a formal response with the outcome.
Kind Regards.
The Wonga Team.
Thank you for your patience.
We have completed our investigation and have emailed
you a formal response with the outcome.
Kind Regards.
The Wonga Team.