MDB
Mbalentle Da'Jesus Busakwe
1 reviews | Active since Feb 2020
10 Aug 2021, 09:23
Listed twice for the same account
So, Wonga you guys decided to sell my account to different companies and now I am being listed multiple times for the same account! What kind of **** is that and what law allows that?
Helpful (0)
Replies (32)0
Replies (32)
Wonga's replyOfficial
10 Aug 2021, 09:57Hi Mbalentle,
We sincerely apologize for any inconvenience caused.
We can confirm that Wonga does not do internal collections and works with
debt collections agencies that collects on Wonga's behalf.
Due to the length of time the account is overdue, it was ceded to
Norman Bissett and Associates.
We have escalated your account to our ***** Team to request
feedback regarding the ***** case that was escalated when you lodged your
first Hello Peter Complaint.
We will feed back to you with a formal response via our email platform.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We can confirm that Wonga does not do internal collections and works with
debt collections agencies that collects on Wonga's behalf.
Due to the length of time the account is overdue, it was ceded to
Norman Bissett and Associates.
We have escalated your account to our ***** Team to request
feedback regarding the ***** case that was escalated when you lodged your
first Hello Peter Complaint.
We will feed back to you with a formal response via our email platform.
Thank you for your patience.
The Wonga Team.
Wonga's reply10 Aug 2021, 09:57
Official
Hi Mbalentle,
We sincerely apologize for any inconvenience caused.
We can confirm that Wonga does not do internal collections and works with
debt collections agencies that collects on Wonga's behalf.
Due to the length of time the account is overdue, it was ceded to
Norman Bissett and Associates.
We have escalated your account to our ***** Team to request
feedback regarding the ***** case that was escalated when you lodged your
first Hello Peter Complaint.
We will feed back to you with a formal response via our email platform.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We can confirm that Wonga does not do internal collections and works with
debt collections agencies that collects on Wonga's behalf.
Due to the length of time the account is overdue, it was ceded to
Norman Bissett and Associates.
We have escalated your account to our ***** Team to request
feedback regarding the ***** case that was escalated when you lodged your
first Hello Peter Complaint.
We will feed back to you with a formal response via our email platform.
Thank you for your patience.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
10 Aug 2021, 10:09Hi
I need answers regarding the listing, why are you guys continuing to list me when your debt collectors are listing me as well for the same loan?? I don't think that needs a ***** team to be answered. With regards to the ***** issue, I have taken further action so I don't really care if you guys respond or not because you failed to anyways.
I need answers regarding the listing, why are you guys continuing to list me when your debt collectors are listing me as well for the same loan?? I don't think that needs a ***** team to be answered. With regards to the ***** issue, I have taken further action so I don't really care if you guys respond or not because you failed to anyways.
MDB
Mbalentle Da'Jesus Busakwe's update10 Aug 2021, 10:09
Reviewer Update
Hi
I need answers regarding the listing, why are you guys continuing to list me when your debt collectors are listing me as well for the same loan?? I don't think that needs a ***** team to be answered. With regards to the ***** issue, I have taken further action so I don't really care if you guys respond or not because you failed to anyways.
I need answers regarding the listing, why are you guys continuing to list me when your debt collectors are listing me as well for the same loan?? I don't think that needs a ***** team to be answered. With regards to the ***** issue, I have taken further action so I don't really care if you guys respond or not because you failed to anyways.
Wonga's replyOfficial
10 Aug 2021, 10:20Hi Mbalentle,
Thank you for your response.
Your ITC profile is listed on how you have conducted your debt on a monthly basis.
The loan is registered in your name and due to Wonga abiding by the rules and regulations set out
by the NCA it is a requirement to upload your credit status and how you
conduct your debt.
You are more than welcome to take further action against Wonga, as we will respond
accordingly with our findings.
Kind Regards
The Wonga Team.
Thank you for your response.
Your ITC profile is listed on how you have conducted your debt on a monthly basis.
The loan is registered in your name and due to Wonga abiding by the rules and regulations set out
by the NCA it is a requirement to upload your credit status and how you
conduct your debt.
You are more than welcome to take further action against Wonga, as we will respond
accordingly with our findings.
Kind Regards
The Wonga Team.
Wonga's reply10 Aug 2021, 10:20
Official
Hi Mbalentle,
Thank you for your response.
Your ITC profile is listed on how you have conducted your debt on a monthly basis.
The loan is registered in your name and due to Wonga abiding by the rules and regulations set out
by the NCA it is a requirement to upload your credit status and how you
conduct your debt.
You are more than welcome to take further action against Wonga, as we will respond
accordingly with our findings.
Kind Regards
The Wonga Team.
Thank you for your response.
Your ITC profile is listed on how you have conducted your debt on a monthly basis.
The loan is registered in your name and due to Wonga abiding by the rules and regulations set out
by the NCA it is a requirement to upload your credit status and how you
conduct your debt.
You are more than welcome to take further action against Wonga, as we will respond
accordingly with our findings.
Kind Regards
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
10 Aug 2021, 10:22So the rules and regulations allow the company you sold the debt to also list me for the very same debt that you listed me for?
MDB
Mbalentle Da'Jesus Busakwe's update10 Aug 2021, 10:22
Reviewer Update
So the rules and regulations allow the company you sold the debt to also list me for the very same debt that you listed me for?
Wonga's replyOfficial
10 Aug 2021, 10:30Hi Mbalentle,
Thank you for your response.
As mentioned in our previous response, Wonga does not do internal debt collections.
Wonga works with debt collections agencies that collects on Wonga's behalf.
Due to the length of time your account was overdue, Wonga ceded your loan to
Norman Bissett and Associates.
As mentioned, your ITC status is a true reflection of how you have conducted your debt
with Wonga.
Kind Regards
The Wonga Team.
Thank you for your response.
As mentioned in our previous response, Wonga does not do internal debt collections.
Wonga works with debt collections agencies that collects on Wonga's behalf.
Due to the length of time your account was overdue, Wonga ceded your loan to
Norman Bissett and Associates.
As mentioned, your ITC status is a true reflection of how you have conducted your debt
with Wonga.
Kind Regards
The Wonga Team.
Wonga's reply10 Aug 2021, 10:30
Official
Hi Mbalentle,
Thank you for your response.
As mentioned in our previous response, Wonga does not do internal debt collections.
Wonga works with debt collections agencies that collects on Wonga's behalf.
Due to the length of time your account was overdue, Wonga ceded your loan to
Norman Bissett and Associates.
As mentioned, your ITC status is a true reflection of how you have conducted your debt
with Wonga.
Kind Regards
The Wonga Team.
Thank you for your response.
As mentioned in our previous response, Wonga does not do internal debt collections.
Wonga works with debt collections agencies that collects on Wonga's behalf.
Due to the length of time your account was overdue, Wonga ceded your loan to
Norman Bissett and Associates.
As mentioned, your ITC status is a true reflection of how you have conducted your debt
with Wonga.
Kind Regards
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
10 Aug 2021, 10:39Are you saying the law allows Wonga to cede an account to another company and that company collecting for Wonga can list the client as well?
MDB
Mbalentle Da'Jesus Busakwe's update10 Aug 2021, 10:39
Reviewer Update
Are you saying the law allows Wonga to cede an account to another company and that company collecting for Wonga can list the client as well?
Wonga's replyOfficial
10 Aug 2021, 10:43Hi Mbalentle,
Thank you for your response.
We have arranged a call back from Norman Bissett and Associates and all the
processes will be explained to you in details.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have arranged a call back from Norman Bissett and Associates and all the
processes will be explained to you in details.
Thank you for your patience.
The Wonga Team.
Wonga's reply10 Aug 2021, 10:43
Official
Hi Mbalentle,
Thank you for your response.
We have arranged a call back from Norman Bissett and Associates and all the
processes will be explained to you in details.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have arranged a call back from Norman Bissett and Associates and all the
processes will be explained to you in details.
Thank you for your patience.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
10 Aug 2021, 10:49Why don't you call and explain your evasive response?
MDB
Mbalentle Da'Jesus Busakwe's update10 Aug 2021, 10:49
Reviewer Update
Why don't you call and explain your evasive response?
Wonga's replyOfficial
10 Aug 2021, 10:56Hi Mbalentle,
We're so sorry you feel this way.
We have arranged a call back.
Thank you kindly.
The Wonga Team.
We're so sorry you feel this way.
We have arranged a call back.
Thank you kindly.
The Wonga Team.
Wonga's reply10 Aug 2021, 10:56
Official
Hi Mbalentle,
We're so sorry you feel this way.
We have arranged a call back.
Thank you kindly.
The Wonga Team.
We're so sorry you feel this way.
We have arranged a call back.
Thank you kindly.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
10 Aug 2021, 12:37Hi
Can you please send me documentation proving that my account was ceded to Nimble group as they have listed me for the same account that is actively listed by you as well. I need the documentation proving that.
Can you please send me documentation proving that my account was ceded to Nimble group as they have listed me for the same account that is actively listed by you as well. I need the documentation proving that.
MDB
Mbalentle Da'Jesus Busakwe's update10 Aug 2021, 12:37
Reviewer Update
Hi
Can you please send me documentation proving that my account was ceded to Nimble group as they have listed me for the same account that is actively listed by you as well. I need the documentation proving that.
Can you please send me documentation proving that my account was ceded to Nimble group as they have listed me for the same account that is actively listed by you as well. I need the documentation proving that.
Wonga's replyOfficial
10 Aug 2021, 13:10Hi Mbalentle,
You are more than welcome to request documentation from Norman Bissett and Associates,
when they return your call.
We have marked the request as urgent and will action the request as soon as possible.
Kind Regards
The Wonga Team.
You are more than welcome to request documentation from Norman Bissett and Associates,
when they return your call.
We have marked the request as urgent and will action the request as soon as possible.
Kind Regards
The Wonga Team.
Wonga's reply10 Aug 2021, 13:10
Official
Hi Mbalentle,
You are more than welcome to request documentation from Norman Bissett and Associates,
when they return your call.
We have marked the request as urgent and will action the request as soon as possible.
Kind Regards
The Wonga Team.
You are more than welcome to request documentation from Norman Bissett and Associates,
when they return your call.
We have marked the request as urgent and will action the request as soon as possible.
Kind Regards
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
10 Aug 2021, 13:15Can you kindly provide me with one as well since the debt still shows to be open with you guys with the bureaus. I will make the request to Norman Bissett and Associates also.
MDB
Mbalentle Da'Jesus Busakwe's update10 Aug 2021, 13:15
Reviewer Update
Can you kindly provide me with one as well since the debt still shows to be open with you guys with the bureaus. I will make the request to Norman Bissett and Associates also.
Wonga's replyOfficial
10 Aug 2021, 13:22Hi Mbalentle,
Thank you for your response.
Wonga will update your credit report and it will stipulate that your account has been
ceded.
Due to legalities, we unfortunately, cannot assist you with the above request, but will
update your credit report.
Kind Regards
The Wonga Team.
Thank you for your response.
Wonga will update your credit report and it will stipulate that your account has been
ceded.
Due to legalities, we unfortunately, cannot assist you with the above request, but will
update your credit report.
Kind Regards
The Wonga Team.
Wonga's reply10 Aug 2021, 13:22
Official
Hi Mbalentle,
Thank you for your response.
Wonga will update your credit report and it will stipulate that your account has been
ceded.
Due to legalities, we unfortunately, cannot assist you with the above request, but will
update your credit report.
Kind Regards
The Wonga Team.
Thank you for your response.
Wonga will update your credit report and it will stipulate that your account has been
ceded.
Due to legalities, we unfortunately, cannot assist you with the above request, but will
update your credit report.
Kind Regards
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
10 Aug 2021, 13:42Understood. When can I expect the report to be updated?
MDB
Mbalentle Da'Jesus Busakwe's update10 Aug 2021, 13:42
Reviewer Update
Understood. When can I expect the report to be updated?
Wonga's replyOfficial
10 Aug 2021, 14:36Hi Mbalentle,
We have escalated your details to all credit bureaus and their turn around time for all
updates is 5-30 days depending on their backlog.
We have marked the update request as urgent.
Thank you.
We have escalated your details to all credit bureaus and their turn around time for all
updates is 5-30 days depending on their backlog.
We have marked the update request as urgent.
Thank you.
Wonga's reply10 Aug 2021, 14:36
Official
Hi Mbalentle,
We have escalated your details to all credit bureaus and their turn around time for all
updates is 5-30 days depending on their backlog.
We have marked the update request as urgent.
Thank you.
We have escalated your details to all credit bureaus and their turn around time for all
updates is 5-30 days depending on their backlog.
We have marked the update request as urgent.
Thank you.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
12 Aug 2021, 08:20Hi
Please see the correspondence below from TransUnion and advise accordingly;
Saunders, Lee - Ann (Contractor) | 8:17 AM (0 minutes ago) | |
to me
Good day Please request the email address used to send us the request and what mailbox they sent it to in order for me to trace it
Please see the correspondence below from TransUnion and advise accordingly;
Saunders, Lee - Ann (Contractor) | 8:17 AM (0 minutes ago) | |
to me
Good day Please request the email address used to send us the request and what mailbox they sent it to in order for me to trace it
MDB
Mbalentle Da'Jesus Busakwe's update12 Aug 2021, 08:20
Reviewer Update
Hi
Please see the correspondence below from TransUnion and advise accordingly;
Saunders, Lee - Ann (Contractor) | 8:17 AM (0 minutes ago) | |
to me
Good day Please request the email address used to send us the request and what mailbox they sent it to in order for me to trace it
Please see the correspondence below from TransUnion and advise accordingly;
Saunders, Lee - Ann (Contractor) | 8:17 AM (0 minutes ago) | |
to me
Good day Please request the email address used to send us the request and what mailbox they sent it to in order for me to trace it
Wonga's replyOfficial
12 Aug 2021, 08:36Hi Mbalentle,
Thank you for your response.
We will request the email address from our specialist that works hand in hand with the
credit bureaus.
We will provide the details via our email platform.
Kind Regards
The Wonga Team.
Thank you for your response.
We will request the email address from our specialist that works hand in hand with the
credit bureaus.
We will provide the details via our email platform.
Kind Regards
The Wonga Team.
Wonga's reply12 Aug 2021, 08:36
Official
Hi Mbalentle,
Thank you for your response.
We will request the email address from our specialist that works hand in hand with the
credit bureaus.
We will provide the details via our email platform.
Kind Regards
The Wonga Team.
Thank you for your response.
We will request the email address from our specialist that works hand in hand with the
credit bureaus.
We will provide the details via our email platform.
Kind Regards
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
12 Aug 2021, 08:42Thank you for your prompt response.
For how long can we expect that information from your specialist.
For how long can we expect that information from your specialist.
MDB
Mbalentle Da'Jesus Busakwe's update12 Aug 2021, 08:42
Reviewer Update
Thank you for your prompt response.
For how long can we expect that information from your specialist.
For how long can we expect that information from your specialist.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
12 Aug 2021, 10:26Hi
I have received yet another follow from the bureau. Please advise from what email address and to which mailbox was your urgent request to the bureaus sent???
I have received yet another follow from the bureau. Please advise from what email address and to which mailbox was your urgent request to the bureaus sent???
MDB
Mbalentle Da'Jesus Busakwe's update12 Aug 2021, 10:26
Reviewer Update
Hi
I have received yet another follow from the bureau. Please advise from what email address and to which mailbox was your urgent request to the bureaus sent???
I have received yet another follow from the bureau. Please advise from what email address and to which mailbox was your urgent request to the bureaus sent???
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
12 Aug 2021, 11:06Can you further explain why I am getting this from TransUnion;
Saunders, Lee - Ann (Contractor) | 11:01 AM (1 minute ago) | |
Good day Mbalentle Please be advised we cannot find the instruction sent to us and this makes it difficult for me to process the dispute. I have tried to find any instructions but have been unsuccessful
Saunders, Lee - Ann (Contractor) | 11:01 AM (1 minute ago) | |
Good day Mbalentle Please be advised we cannot find the instruction sent to us and this makes it difficult for me to process the dispute. I have tried to find any instructions but have been unsuccessful
MDB
Mbalentle Da'Jesus Busakwe's update12 Aug 2021, 11:06
Reviewer Update
Can you further explain why I am getting this from TransUnion;
Saunders, Lee - Ann (Contractor) | 11:01 AM (1 minute ago) | |
Good day Mbalentle Please be advised we cannot find the instruction sent to us and this makes it difficult for me to process the dispute. I have tried to find any instructions but have been unsuccessful
Saunders, Lee - Ann (Contractor) | 11:01 AM (1 minute ago) | |
Good day Mbalentle Please be advised we cannot find the instruction sent to us and this makes it difficult for me to process the dispute. I have tried to find any instructions but have been unsuccessful
Wonga's replyOfficial
12 Aug 2021, 14:56Hi Mbalentle,
We will be emailing you in the next hour.
We will provide you with the email address used to send the update request to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We will be emailing you in the next hour.
We will provide you with the email address used to send the update request to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply12 Aug 2021, 14:56
Official
Hi Mbalentle,
We will be emailing you in the next hour.
We will provide you with the email address used to send the update request to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We will be emailing you in the next hour.
We will provide you with the email address used to send the update request to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
17 Aug 2021, 12:09Good day
Up until today, no one has received an instruction from any bureau as you claimed it was. Can I therefore just get a letter confirming that you've sold the account but failing to have it updated? Further to that, I am now reporting this matter because now you're obviously blatantly lying saying an update request was sent.
Up until today, no one has received an instruction from any bureau as you claimed it was. Can I therefore just get a letter confirming that you've sold the account but failing to have it updated? Further to that, I am now reporting this matter because now you're obviously blatantly lying saying an update request was sent.
MDB
Mbalentle Da'Jesus Busakwe's update17 Aug 2021, 12:09
Reviewer Update
Good day
Up until today, no one has received an instruction from any bureau as you claimed it was. Can I therefore just get a letter confirming that you've sold the account but failing to have it updated? Further to that, I am now reporting this matter because now you're obviously blatantly lying saying an update request was sent.
Up until today, no one has received an instruction from any bureau as you claimed it was. Can I therefore just get a letter confirming that you've sold the account but failing to have it updated? Further to that, I am now reporting this matter because now you're obviously blatantly lying saying an update request was sent.
Wonga's replyOfficial
17 Aug 2021, 15:34Hi Mbalentle,
We cannot send off any credit bureau updates on your account as it has been sold and ceded to Norman Bissett and Associates and is no longer being managed by Wonga.
Please liaise directly with them on *** and they will action your request accordingly.
Thank you for your patience.
The Wonga Team.
We cannot send off any credit bureau updates on your account as it has been sold and ceded to Norman Bissett and Associates and is no longer being managed by Wonga.
Please liaise directly with them on *** and they will action your request accordingly.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Aug 2021, 15:34
Official
Hi Mbalentle,
We cannot send off any credit bureau updates on your account as it has been sold and ceded to Norman Bissett and Associates and is no longer being managed by Wonga.
Please liaise directly with them on *** and they will action your request accordingly.
Thank you for your patience.
The Wonga Team.
We cannot send off any credit bureau updates on your account as it has been sold and ceded to Norman Bissett and Associates and is no longer being managed by Wonga.
Please liaise directly with them on *** and they will action your request accordingly.
Thank you for your patience.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
17 Aug 2021, 15:40Check your previous email and tell me whose fooling who and check the email that you further sent me;
Hi Mbalentle,Thanks for your email.We have sent the update request to ***.It is unknown if they have any backlogs but we have re-escalated
the update request.You are more than welcome to email all credit bureaus your
paid up letter and they will action your request.
If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays and Public Holidays from 08:00 – 13:00.Best wishesCustomer Care***www.wonga.co.za
Hi Mbalentle,Thanks for your email.We have sent the update request to ***.It is unknown if they have any backlogs but we have re-escalated
the update request.You are more than welcome to email all credit bureaus your
paid up letter and they will action your request.
If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays and Public Holidays from 08:00 – 13:00.Best wishesCustomer Care***www.wonga.co.za
MDB
Mbalentle Da'Jesus Busakwe's update17 Aug 2021, 15:40
Reviewer Update
Check your previous email and tell me whose fooling who and check the email that you further sent me;
Hi Mbalentle,Thanks for your email.We have sent the update request to ***.It is unknown if they have any backlogs but we have re-escalated
the update request.You are more than welcome to email all credit bureaus your
paid up letter and they will action your request.
If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays and Public Holidays from 08:00 – 13:00.Best wishesCustomer Care***www.wonga.co.za
Hi Mbalentle,Thanks for your email.We have sent the update request to ***.It is unknown if they have any backlogs but we have re-escalated
the update request.You are more than welcome to email all credit bureaus your
paid up letter and they will action your request.
If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays and Public Holidays from 08:00 – 13:00.Best wishesCustomer Care***www.wonga.co.za
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
17 Aug 2021, 15:42And who on earth sent me the message below if you guys suddenly can't do it?
Hi Mbalentle,
We have escalated your details to all credit bureaus and their turn around time for all
updates is 5-30 days depending on their backlog.
We have marked the update request as urgent.
Thank you.
Hi Mbalentle,
We have escalated your details to all credit bureaus and their turn around time for all
updates is 5-30 days depending on their backlog.
We have marked the update request as urgent.
Thank you.
MDB
Mbalentle Da'Jesus Busakwe's update17 Aug 2021, 15:42
Reviewer Update
And who on earth sent me the message below if you guys suddenly can't do it?
Hi Mbalentle,
We have escalated your details to all credit bureaus and their turn around time for all
updates is 5-30 days depending on their backlog.
We have marked the update request as urgent.
Thank you.
Hi Mbalentle,
We have escalated your details to all credit bureaus and their turn around time for all
updates is 5-30 days depending on their backlog.
We have marked the update request as urgent.
Thank you.
Wonga's replyOfficial
18 Aug 2021, 08:11Hi Mbalentle,
We have escalated your details to all credit bureaus on the 10 August.
Kindly allow the turn around time of 5-30 working days.
Please feel free to contact us on the 21 September if your credit report has not been updated and forward the most recent credit profile.
Thank you.
We have escalated your details to all credit bureaus on the 10 August.
Kindly allow the turn around time of 5-30 working days.
Please feel free to contact us on the 21 September if your credit report has not been updated and forward the most recent credit profile.
Thank you.
Wonga's reply18 Aug 2021, 08:11
Official
Hi Mbalentle,
We have escalated your details to all credit bureaus on the 10 August.
Kindly allow the turn around time of 5-30 working days.
Please feel free to contact us on the 21 September if your credit report has not been updated and forward the most recent credit profile.
Thank you.
We have escalated your details to all credit bureaus on the 10 August.
Kindly allow the turn around time of 5-30 working days.
Please feel free to contact us on the 21 September if your credit report has not been updated and forward the most recent credit profile.
Thank you.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
18 Aug 2021, 08:15Who the hell sent this then??
Hi Mbalentle,
We cannot send off any credit bureau updates on your account as it has been sold and ceded to Norman Bissett and Associates and is no longer being managed by Wonga.
Please liaise directly with them on ********** and they will action your request accordingly.
Thank you for your patience.
The Wonga Team.
Hi Mbalentle,
We cannot send off any credit bureau updates on your account as it has been sold and ceded to Norman Bissett and Associates and is no longer being managed by Wonga.
Please liaise directly with them on ********** and they will action your request accordingly.
Thank you for your patience.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's update18 Aug 2021, 08:15
Reviewer Update
Who the hell sent this then??
Hi Mbalentle,
We cannot send off any credit bureau updates on your account as it has been sold and ceded to Norman Bissett and Associates and is no longer being managed by Wonga.
Please liaise directly with them on ********** and they will action your request accordingly.
Thank you for your patience.
The Wonga Team.
Hi Mbalentle,
We cannot send off any credit bureau updates on your account as it has been sold and ceded to Norman Bissett and Associates and is no longer being managed by Wonga.
Please liaise directly with them on ********** and they will action your request accordingly.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
18 Aug 2021, 10:56Hi Mbalentle,
Apologies, the message was sent in error.
The correct response was sent.
Thank you for your patience.
The Wonga Team.
Apologies, the message was sent in error.
The correct response was sent.
Thank you for your patience.
The Wonga Team.
Wonga's reply18 Aug 2021, 10:56
Official
Hi Mbalentle,
Apologies, the message was sent in error.
The correct response was sent.
Thank you for your patience.
The Wonga Team.
Apologies, the message was sent in error.
The correct response was sent.
Thank you for your patience.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
23 Aug 2021, 12:03I am starting to lose my cool with you people as you clearly don't care. You have sent me this email;
Hi Mbalentle,Thanks for your email.We have sent the update request to ***.It is unknown if they have any backlogs but we have re-escalated
the update request.You are more than welcome to email all credit bureaus your
paid up letter and they will action your request.
If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays and Public Holidays from 08:00 – 13:00.Best wishesCustomer Care***www.wonga.co.za
That email address is the wrong email address to send to the bureau. Stop playing games
Hi Mbalentle,Thanks for your email.We have sent the update request to ***.It is unknown if they have any backlogs but we have re-escalated
the update request.You are more than welcome to email all credit bureaus your
paid up letter and they will action your request.
If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays and Public Holidays from 08:00 – 13:00.Best wishesCustomer Care***www.wonga.co.za
That email address is the wrong email address to send to the bureau. Stop playing games
MDB
Mbalentle Da'Jesus Busakwe's update23 Aug 2021, 12:03
Reviewer Update
I am starting to lose my cool with you people as you clearly don't care. You have sent me this email;
Hi Mbalentle,Thanks for your email.We have sent the update request to ***.It is unknown if they have any backlogs but we have re-escalated
the update request.You are more than welcome to email all credit bureaus your
paid up letter and they will action your request.
If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays and Public Holidays from 08:00 – 13:00.Best wishesCustomer Care***www.wonga.co.za
That email address is the wrong email address to send to the bureau. Stop playing games
Hi Mbalentle,Thanks for your email.We have sent the update request to ***.It is unknown if they have any backlogs but we have re-escalated
the update request.You are more than welcome to email all credit bureaus your
paid up letter and they will action your request.
If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays and Public Holidays from 08:00 – 13:00.Best wishesCustomer Care***www.wonga.co.za
That email address is the wrong email address to send to the bureau. Stop playing games
Wonga's replyOfficial
30 Aug 2021, 09:44Hi Mbalentle,
The email address provided is only used by financial service providers, thus you are unable to send off your request using that email address.
As a consumer kindly use ***.
Thank you for your patience.
The Wonga Team.
The email address provided is only used by financial service providers, thus you are unable to send off your request using that email address.
As a consumer kindly use ***.
Thank you for your patience.
The Wonga Team.
Wonga's reply30 Aug 2021, 09:44
Official
Hi Mbalentle,
The email address provided is only used by financial service providers, thus you are unable to send off your request using that email address.
As a consumer kindly use ***.
Thank you for your patience.
The Wonga Team.
The email address provided is only used by financial service providers, thus you are unable to send off your request using that email address.
As a consumer kindly use ***.
Thank you for your patience.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
30 Aug 2021, 09:56Yet no bureau is able to find any request for an update till today?
MDB
Mbalentle Da'Jesus Busakwe's update30 Aug 2021, 09:56
Reviewer Update
Yet no bureau is able to find any request for an update till today?
Wonga's replyOfficial
31 Aug 2021, 15:18Hi Mbalentle,
We can confirm that your account has already been dealt with by the Ombudsman.
This account needs to be paid to Norman Bisset and Associates in order for your credit profile to be updated.
Thank you for your patience.
The Wonga team.
We can confirm that your account has already been dealt with by the Ombudsman.
This account needs to be paid to Norman Bisset and Associates in order for your credit profile to be updated.
Thank you for your patience.
The Wonga team.
Wonga's reply31 Aug 2021, 15:18
Official
Hi Mbalentle,
We can confirm that your account has already been dealt with by the Ombudsman.
This account needs to be paid to Norman Bisset and Associates in order for your credit profile to be updated.
Thank you for your patience.
The Wonga team.
We can confirm that your account has already been dealt with by the Ombudsman.
This account needs to be paid to Norman Bisset and Associates in order for your credit profile to be updated.
Thank you for your patience.
The Wonga team.