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MS
Monique S

1 reviews | Active since Jun 2025

01 Jul 2025, 08:37

Late payment

I made a instant payment more than 24 hours ago but my balance is still outstanding.. there is am error on the website that says "We are having some trouble retrieving your loan details. Please try again in a few hours. Thank you for your patience" I made the payment manually as it was never attempted from my bank.. I used capitec pay which means the momeu should have reflected instantly however it has not.. I called as well as send proof of payment bit they keep telling me to wait to to 3 days.. but that payment was due on the 30th of June and it might be marked as a late payment.. I also made the payment manually as ii need a top up.. please.help

0
Replies (18)
Wonga
Wonga's reply01 Jul 2025, 10:00
Official
Thank-you for confirming your details, Monique 

Your debit order is set to collect today the 1st of July, and we are waiting for the bank to confirm it was successful.
Your loan payment is still on time.

If our collection is not successful today, please try to make a manual payment tomorrow. 

Regards 
The Wonga Team

MS
Monique S's update01 Jul 2025, 10:18
Reviewer Update
I have just said that I did make a manual payment on the 30th of June. However that payment Is not reflecting although I made a instant payment which was supposed to reflect immediately. It should not even be attempted to be taken by direct debit hence ii made a instant payment
Wonga
Wonga's reply01 Jul 2025, 10:27
Official
HI Monique 

Your manual payment attempt is reflecting as not successful on our payment portal

If the funds were deducted from your bank, please send us a copy of bank statement for the 30th of June so we may investigate.

Thanks 
The Wonga Team


MS
Monique S's update01 Jul 2025, 10:30
Reviewer Update
I have sent proof of the payment on the 30th of June as well. I will also send the bank statement for the 30th of June now
MS
Monique S's update01 Jul 2025, 10:33
Reviewer Update
I have just sent the statement to collections@wonga

Wonga
Wonga's reply01 Jul 2025, 11:10
Official
Thank-you for sending your bank statement

Please bear with us while we investigate 
We will provide feedback soon 

Thanks
The Wonga Team  
MS
Monique S's update01 Jul 2025, 12:28
Reviewer Update
Thank you.

MS
Monique S's update01 Jul 2025, 13:01
Reviewer Update
Is there any feedback on my issie please?
Wonga
Wonga's reply03 Jul 2025, 10:21
Official
HI Monique 

Our investigation is taking longer than we expected 
Please bear with us while we investigate 

We will provide feedback as soon we get more information about your payment.


Thanks 
The Wonga Team

MS
Monique S's update03 Jul 2025, 10:39
Reviewer Update
Im sorry but That is not good enough... it's been 72 hours since ii made that payment and it's been 25 hours since I've raised this the first time and 24 hours since ii have had any response for you accept telling me that you'll allocate the payment.. so where is the hold up? I had to call up again yesterday cause now ii am gonna have to pay extra charges for a payment which ii made on time.. I need this resolved today cause I have already waited 3 days for any response to he provided to me.. the person ii spoke to yesterday told me that if the payment is not reflecting by Friday morning.. I should call back in order to have it raised again.. so now ii have to through the same process over and over after ii have made payment.. not forgetting that ii will need to pay even more then ii paid the first time this payment was made 72 hours ago
Wonga
Wonga's reply07 Jul 2025, 10:30
Official
Hi Monique 

We once again apologise for the length of time it is taking to resolve your payment allocation issue.

Please continue to bear with us while we try and locate your payment to allocate to your account. 

We will write off any additional fees and charges incurred on the account due to your late payment allocation.


Thanks 
The Wonga Team
MS
Monique S's update07 Jul 2025, 10:37
Reviewer Update
That makes no sense.. I spoke to someone on Friday who told me they can see they payment and they have escalated it to allocate it to my account.. bit your saying something completely different, so which one is it? Cause they lady ii spoke to told me the amount ad well as which portal ii made using the payment but your telling me it had not been located.. so which one is the truth here cause it's two very different I'm hearing from the same company??!!
Wonga
Wonga's reply07 Jul 2025, 11:47
Official
Hi Monique 

We apologise for the misunderstanding. 

Our priority is to ensure that your payment is allocated to your account. We are waiting on a 3rd party confirmation so we may proceed with the allocation.

According to your bank statement, the payment was successful.

Thanks 
The Wonga Team
Wonga
Wonga's reply07 Jul 2025, 12:23
Official
Hi Monique 

Thank you for your patience.

We confirm your payment has successfully been located and allocated to your account and your balance updated accordingly.

A paid-up letter will be available for download online shortly. 

Thanks 
The Wonga Team
MS
Monique S's update07 Jul 2025, 12:44
Reviewer Update
I can see that. I just app**** for a top up which has not been paid, however you have taken the amount which was owed on the loan above nu direct debit!!!! What wong woth your system. Now you owe me a refund which ii will probably have to ask about 50 time before getting it.. can this be looked into or do I need to wait another week?
Wonga
Wonga's reply07 Jul 2025, 13:04
Official
Hi Monique 

We apologise for the debit order collected today and the inconvenience caused; this was due to a pending collection on your account as we continued to track your bank account for the June instalment.

A refund will be logged once the instalment has reflected on your account.

Thanks 
The Wonga Team
MS
Monique S's update07 Jul 2025, 13:08
Reviewer Update
Thank you, how long should that take?
MS
Monique S's update07 Jul 2025, 15:04
Reviewer Update
Thank you...