CK
Charissa K
1 reviews | Active since Dec 2020
29 Nov 2021, 13:49
Lack of Customer service
I have paid my loan in full a week ago its still not been updated I have emailed proof of payment and asking to fix my account but no response. Wonga still send me messages to deduct money and still show on my account that I owe money. Please rectify my account
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Wonga's replyOfficial
29 Nov 2021, 14:14Hi Charissa,
We sincerely apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm
your manual payment was not allocated automatically due to you
using Wonga as your reference and not your ID number.
Should you have entered your ID number as your reference, your manual
payment would have been updated automatically.
We have attached your Capitec proof of payment and have escalated
your account to our finance team to manually allocate your payment.
All updates takes 72 working hours.
Once your account has updated, will we email you a paid u letter
and send an update request to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm
your manual payment was not allocated automatically due to you
using Wonga as your reference and not your ID number.
Should you have entered your ID number as your reference, your manual
payment would have been updated automatically.
We have attached your Capitec proof of payment and have escalated
your account to our finance team to manually allocate your payment.
All updates takes 72 working hours.
Once your account has updated, will we email you a paid u letter
and send an update request to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Nov 2021, 14:14
Official
Hi Charissa,
We sincerely apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm
your manual payment was not allocated automatically due to you
using Wonga as your reference and not your ID number.
Should you have entered your ID number as your reference, your manual
payment would have been updated automatically.
We have attached your Capitec proof of payment and have escalated
your account to our finance team to manually allocate your payment.
All updates takes 72 working hours.
Once your account has updated, will we email you a paid u letter
and send an update request to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm
your manual payment was not allocated automatically due to you
using Wonga as your reference and not your ID number.
Should you have entered your ID number as your reference, your manual
payment would have been updated automatically.
We have attached your Capitec proof of payment and have escalated
your account to our finance team to manually allocate your payment.
All updates takes 72 working hours.
Once your account has updated, will we email you a paid u letter
and send an update request to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.