1 reviews | Active since Aug 2021
Lack of Customer Care
I have been a Wonga Finance customer for years now and have not had many issues, but I must say I am very disappointed in the lack of customer care lately. Recently I missed a payment because I was waiting for money and within 3 days of the missed payment I got a message saying my account had been handed over to some collections agency. Without an communication from Wonga, there isn't a working customer care line I could find and the emails take ages to be receive response. I am not sure when this new system started, but previously an account would be handed over if the company had been trying to get money for a while without success from a client. This was my first time missing this payment. I have since paid online, but I am not happy at all, also having to speak to bots when getting calls from them. I am not happy at all.
We humbly apologize for any inconvenience caused.
We can confirm that Wonga works with debt collections agencies that
collects on behalf of Wonga.
If one payment is missed your account status goes into arrears and immediately
gets managed by a debt collections agency.
Wonga does not offer extensions hence the reason a debt collections agency contacts
you to set up a repayment plan that is affordable.
We're so sorry for the delay in responses and can confirm that our customer care team
is experiencing very high volumes and will attend to your query via
our email platform.
The last email we received from you was the 02-08-2021 and we responded to you
on the 03-08-2021 and on the same day you received a response was when you
lodged your first Hello Peter complaint..
Hope the above is in order.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that Wonga works with debt collections agencies that
collects on behalf of Wonga.
If one payment is missed your account status goes into arrears and immediately
gets managed by a debt collections agency.
Wonga does not offer extensions hence the reason a debt collections agency contacts
you to set up a repayment plan that is affordable.
We're so sorry for the delay in responses and can confirm that our customer care team
is experiencing very high volumes and will attend to your query via
our email platform.
The last email we received from you was the 02-08-2021 and we responded to you
on the 03-08-2021 and on the same day you received a response was when you
lodged your first Hello Peter complaint..
Hope the above is in order.
Thank you for your patience.
The Wonga Team.