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Anele M

1 reviews | Active since Mar 2009

13 Dec 2022, 12:06

Lack of communication to my detriment

This morning I received an sms from Wonga loans advising that they will debit my account for my repayment tomorrow. Never mind the that that the date in insane , but I never received communication from the about this prior today. I called the call center thinking it was a mistake as they usually debit on the 15th in December , the consultant advised that the sms is correct and they will be debiting on the 14th.She further advised that they sent sms's , which i checked and i never received any such communication . Now i am in a predicament due to them not communicating as the debit order will not not be honoured and i will be charged by my bank, i am not have at all as i would never have agreed to such an early debit date, has they communicated i would have told them. Now they debit rejection will affect my credit record and funds as i will be charged by my bank for the rejection.

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Replies (3)
Wonga
Wonga's reply13 Dec 2022, 18:03
Official
Hi Anele, 

We sincerely apologize for the inconvenience caused and understand your frustration.

We can confirm that your debit order for the month of December will be debited on the 14th,

as per your loan agreement.

We have notified all our affected customers via sms and they had the opportunity to change their debit date. 

Unfortunately, the time has lapse in order to change your debit order date.

Once again, we apologize for the inconvenience caused.

Thank you for your patience.

The Wonga Team. 
AM
Anele M's update13 Dec 2022, 18:12
Reviewer Update
I note your reply however it useless to me, you're communication was never sent to me as you so insist. I've noted that I I not the only client who didn't receive it as you insist. I am very disappointed at your lack of concern for the implications your oversight will have on my record and finances! It's utter nonsense really but as you've noted in your reply tou don't care and it's nto your problem even though it's your fault. Thanks for nothing
Wonga
Wonga's reply14 Dec 2022, 17:37
Official
Hi Anele, 

Thank you for your response.

We can confirm that we have tried our best to get all notifications across

to our customers that were affect by the December repayments.

We can confirm that we also have a tracking system in place for 7-14 days

and once your funds has reflected in your account, 

Wonga will automatically debit.

Thank you for your patience.

The Wonga Team.