FM
Florence M
1 reviews | Active since Mar 2009
20 Aug 2015, 20:21
Kindly confirm account paid off
Hi. I app**** for a loan a few days ago then called in to cancel it. Was advised that they couldn't cancel the application even thought it was still been processed at the time. The consultant advised i can return the money within 7days without any charges. I returned the money the following day after it was deposited into my account. I even emailed you proof of payments. To my surprised you have deducted about R500 off my account this morning which i reversed. Kindly advise what yhe R500 odd is for and please confirm in writing that I dont owe Wonga anything.
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Wonga's replyOfficial
25 Aug 2015, 11:32Hello pooja,
Dear Florence,
Thanks for your message. Can you please advise if you have heard back from Customer Services? I will in the meantime also send your message to the team for confirmation and to follow up with you.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Florence,
Thanks for your message. Can you please advise if you have heard back from Customer Services? I will in the meantime also send your message to the team for confirmation and to follow up with you.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Wonga's reply25 Aug 2015, 11:32
Official
Hello pooja,
Dear Florence,
Thanks for your message. Can you please advise if you have heard back from Customer Services? I will in the meantime also send your message to the team for confirmation and to follow up with you.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Florence,
Thanks for your message. Can you please advise if you have heard back from Customer Services? I will in the meantime also send your message to the team for confirmation and to follow up with you.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)