Just can't deal with this incompetence anymore!
<p>Did a manual payment for my Wonga loan on 11October. Sent POP sent bankstatement. Keep getting threats from Wonga, you handed over. Yes we have your money but can't allocate it. Spoke to the call centre 5 times now. No resolution, no udate on my account! And today 25 October the useless *********** *****s debit my account. So they now have R8360 of my money!!!! ***** you Wonga, will go to the ombudsman with this.</p>
Good Morning Sonja
We are so sorry about this situation. We have totally dropped the ball and as per your discussion with Carl, are putting our wrongs right. This is not the Wonga way.
Carl will be in touch with you as soon your situation has been resolved. We are also highlighting this issue to the appropriate Snr Management - to ensure we learn from our mistakes.
Thank you for giving us the opportunity to resolve this.
Kind Regards
The Wonga Team
Good Morning Sonja
We are so sorry about this situation. We have totally dropped the ball and as per your discussion with Carl, are putting our wrongs right. This is not the Wonga way.
Carl will be in touch with you as soon your situation has been resolved. We are also highlighting this issue to the appropriate Snr Management - to ensure we learn from our mistakes.
Thank you for giving us the opportunity to resolve this.
Kind Regards
The Wonga Team
Hi,
My sincere thanks to Carl who resolved this very quickly for me. I am however leaving the star rating for now as it should have never reached Carl. Your call center should have followed up and assisted in resolving this so maybe some learning and retraining to be done on imprving the query resolution experience and avoiding the negative complaints.
Carl however is an absolute star and should I ever have an issue again I will contact him direct.
Hi,
My sincere thanks to Carl who resolved this very quickly for me. I am however leaving the star rating for now as it should have never reached Carl. Your call center should have followed up and assisted in resolving this so maybe some learning and retraining to be done on imprving the query resolution experience and avoiding the negative complaints.
Carl however is an absolute star and should I ever have an issue again I will contact him direct.
Thank you Sonja for your message
We are delving into the complaint to identify where it is we could have done things differently. We are determined to put things right.
Carl will be thrilled with the feedback
The Wonga Team
Thank you Sonja for your message
We are delving into the complaint to identify where it is we could have done things differently. We are determined to put things right.
Carl will be thrilled with the feedback
The Wonga Team