ITC LISTING

I have paid my account up almost over a year now, i got into arreard as i fell ill, but the account was then paid in full i have called on more than 1 occassion keep promising to remove m y name from ITC this is affecting my ability to loan else where and yet they keep promising but this does not happen they are very quick to list but not at all helpful when updating ITC to say paid in full..... these payday services are pathectic with a promise to help they just not bnothered, when the account was paid up they offered to help but they dont they just decline