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carolne M

1 reviews | Active since Nov 2018

26 Nov 2020, 10:19

Itc and paid letter request

Account paid 2months ago still no paid up letter, and ITC not updated

0
Replies (6)
Wonga
Wonga's reply26 Nov 2020, 10:53
Official
Hi  Carolne,

We're so sorry for any inconvenience caused.

We can assure you that is not the Wonga way!

Please send us a private message with your ID number to access

your account and investigate why a paid up letter was not sent and 

why your ITC record was not updated.

Thank you for your patience.

The Wonga Team.

 

Best regards,

cM
carolne M's update26 Nov 2020, 11:25
Reviewer Update
***.

Thanks for the response 
Wonga
Wonga's reply26 Nov 2020, 11:36
Official
Hi  Caroline,

We've reviewed your account and can confirm that we have emailed you 

a paid up letter to your registered email address.

We have sent an update to all credit bureaus to have your 

ITC profile updated. 

Thank you for your patience.

The Wonga Team.

Best regards,

cM
carolne M's update26 Nov 2020, 11:50
Reviewer Update
Can you please resend the paid up letter to ***
cM
carolne M's update26 Nov 2020, 12:15
Reviewer Update
Can you please resend to *** 
cM
carolne M's update01 Dec 2020, 09:37
Reviewer Update
Morning may you please send me the paid up letter
***