It used to be fair b...

Hi Innocent,

Thank you for your feedback, and we understand that our outcomes at time may be disappointing.

At Wonga, all loan applications are assessed in line with the National Credit Act and our responsible lending obligations. As a regulated credit provider, we are required to complete affordability assessments before approving any loan application. This process is designed to protect both our customers from potential financial strain and the business from irresponsible lending practices.

While we understand this may not be the outcome you hoped for, these decisions are made carefully and in accordance with regulatory requirements.

Customers are welcome to reapply in the future should their financial circumstances change.

Regards
Wonga Team