It never takes this long for a response

I app**** for a loan on the 30th of april and to date I have not recieved a reply on the status of the application.<br> I called the call center on the 4th of may and gave the consultant my ID number in order for her to open my profile and a few seconds later the call got disconnected because i was out of air time, hoping I recieve a call back from the consultant was all but a dream. today marks a full week of no service from wonga.<br> I sent an email to customer care asking whats happening with my application and no one rep****.when i log in to the wonga online account it says my application has been approved and yet 9 days later im waiting for a deposit of R500.00<br> what happend to the effician good service you guys provided.<br> do you re shufle your manigment team?<br> <br> I am expecting a call with a detailed explaination to whats going on and a deposit of the money form wonga